Request ID: 9162-1
Start/End Dates: 5/18/2026 - 5/17/2027
Tax Work Location: USA- Oregon Remote Office
Job Title: Class Action - Client Services Project Coordinator
Job Description: Top 5 Required Skills:
• Critical Thinking
• Problem Solving
• Customer Service Skills
• Clear and Professional Verbal and Written Communication
• Tech Skills (Strong computer skills, ability to use tech heavy applications in the course of doing the job and comfortable using Microsoft Office)
Remote/Onsite: Remote – Acceptable states listed below
Pay Rate: $21.00
Start Date: 5/18/2026
Time zone: PT
Work Schedule: 8:00 AM – 5:00 PM PT
Training Schedule: 8:00 AM – 5:00 PM PT 3-5 days of training with the training team before transitioning to minimum of three additional weeks of case and processing training.
Interview Process: Interview with Supervisors via Teams video.
Background Check: Must Clear to Start
Potential for Conversion to FTE: No
Potential for Extension: Maybe
Note to Suppliers: Grammatical errors, misspellings, incomplete or run-on sentences in the resume is an immediate rejection. The Hiring Manager is looking for someone with experience in the following:
• Project Management where they were a team member and not the primary director of activity.
• Problem-solving skills (might be identified on a resume as conducting research)
• Solid Microsoft Suites skills (notably Excel, Access, and Outlook)
• Extremely high attention to detail
• Scheduling/Calendaring
• Track projects and deadlines
• Keeps records up to date and well documented
• Admin, Paralegal, and Project Coordinator experience is a plus
Position Summary:
This position supports Project Managers in project execution in the Client Services department and ensures consistently superior client service standards in all client interactions. In addition to helping support the PM in overall project execution, the Project Coordinator will partner with several internal key departments including, but not limited to: Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements, and Claims Operations.
Job Responsibilities:
• Project Execution - Meet project requirements (kick-off meetings, deadline management, client status reporting and other necessary project communication, and coordinate with the various operational teams) to deliver all project deliverables on time, within budget and at the highest quality standards
• Internal Collaboration - Responsible for working with internal operational groups throughout the projects' lifecycles and coordinating deliverables to meet project objectives.
• Client Communication - Respond to client communications timely and accurately; understand client needs and feedback, collaborate and consult with clients and/or support project management team in doing so; follow up and communicate client's needs internally.
• Reporting & Documentation – Provide project reporting, perform analysis of reporting to ensure quality and contextualize results for client, draft project telephone scripts and website text, assist in development of business rules.
Towards this goal, the Project Coordinators will work with the Project Managers in Client Services as well as other operational departments to continually enhance service quality standards to meet and/or exceed client expectations. This position is responsible for fostering a team environment and building cooperation between client services team members, and other departments to provide the highest quality service standards. A critical component of the job is to manage and resolve complex tasks.
Job Qualifications and Requirements:
• 1+ year work experience with direct client/customer contact in a professional environment
• Excellent verbal and written communication skills with a professional, calm demeanor
• Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment
• Bachelor's Degree or other relevant industry experience is preferred
• Experience with MS Office Suite, specifically Word, Excel, and Outlook
Work Environment:
Work is fast paced with extensive contact with clients and colleagues. The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective Project Coordinators thrive on being in an environment that rewards the following critical success factors:
1. Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
2. Analysis: Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information, and identifying possible solutions.
3. Attention to Detail: Appropriately completing all the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.
4. Creativity: Being inventive, imaginative, and innovative.
5. Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments.
6. Energy: Maintaining a fast, active pace in the normal course of a day.
7. Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.
8. Integrity: Strict adherence to job-related standards, values, or norms.
9. Learning Ability: Understanding and applying new information.
10. Listening. Hearing and comprehending verbal messages and confirming back what you hear.
11. Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
12. Verbal & Written Communication: Effective oral, written, and nonverbal expression without preparation.
Pre-Employment Requirement
All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.
APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
About APR Staffing
APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions, founded in 2002, enjoyed an impressive reputation as one of the largest locally-owned and most respected technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned regional acclaim for being a fast-growing and highly-motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.
Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.
