Technical Support Representative

Your Next Career Move: Remote Tech Support Role - Troubleshoot, Solve, and Deliver World-Class Customer Service

The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.

What does a day in the life of a Technical Support Representative look like?

You’ll be the go‑to problem solver for customers who need help with their products or services. A typical day includes:

• Diagnosing and troubleshooting technical issues with speed and accuracy

• Explaining solutions in plain language so non‑technical customers feel confident and supported

• Managing tickets effectively, ensuring issues are triaged and resolved in the right order

• Following up with customers to confirm satisfaction and build trust

• Escalating complex problems to senior team members when needed

• Documenting every interaction in our CRM for transparency and continuity

• Meeting performance targets while keeping customer experience front and center

• Collaborating across departments to resolve issues holistically

• Continuously learning through training and product updates

• Maintaining a professional, empathetic, and positive attitude in every interaction

What are the required qualifications for a Technical Support Representative?

Must‑haves:

• At least 6 months Prior technical support experience 

• Strong communication skills — both verbal and written

• Comfort with computers and software applications

Nice‑to‑haves:

• Experience in a call center environment

• Hands‑on experience supporting customers via phone, email, and chat (omni‑channel support)

• Familiarity with CRM systems and practices

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO activated 1st day
• Paid time off + birthday leave
• Opportunities for skills training and personal and professional development
• Employee referral program

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Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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