Corporate Customer Relations Representative - Flex Location

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Corporate Customer Relations Representative (CCRG) serves as the designated liaison for customers whose concerns have been escalated to the Executive Leadership Team. Representing executive leadership, the CCRG acts with discretion and authority to ensure customer issues are addressed with rigor, fairness, and accountability. By advocating for the customer while aligning with enterprise priorities, the CCRG plays a critical role in preserving trust, strengthening relationships, and reinforcing UPS’s commitment to exceptional service and leadership responsiveness.

The Representative serves as a single point of accountability for customer concerns across all UPS business units, including Small Package (U.S. Domestic and International), Forwarding, Freight, The UPS Store, and Finance & Accounting. They own each issue end‑to‑end, ensuring timely and effective resolution. By collaborating closely with internal partners and external customers, the Representative supports UPS’s business objectives by driving customer satisfaction, strengthening retention, and fostering long‑term loyalty through fair and responsive solutions.

Responsibilities and Duties

• Handles calls from external customers calling the Corporate Office for assistance

• Handles escalated calls from the GBS call centers which have been escalated wot the Corporate Office

• Issues Corporate Concerns

• Routes Corporate concerns to the appropriate location

• Represents the corporate staff and the Executive Leadership Team on customer issues received either verbally or in written format

• Responds to customer emails, letters, and calls while maintaining ownership of the situation

• Responds to the Executive Leadership Team, Legal, Public Relations, and/or other departments

• Contacts District/Region Staff Level Management to facilitate the resolution of both Corporate Concerns and special handling situations

Knowledge and Skills

• Outstanding verbal skills and written communication skills with emphasis on correct spelling and grammar

• Coveys confidence and ownership while managing conflict and interacting with customers

• Ability to work independently and problem solve with little or no supervision

• Ability to interact and communicate with internal and external senior-level individuals

• Ability to be empathetic, listen to, and document all aspects of a customer's concern

• MS Office Skills

• Strong analytical skills

• Employer will not sponsor visas for the position

OTHER CRITERIA:

• This job is a grade 9.

• Hours of Operation are subject to change: 8:00 am - 5:00 pm EST.

• This is a remote position.

• Employer will not sponsor visas for position.

• Last day to apply for internal applicants is 11:59pm EST on 04/27/2026.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $21.60 p/h to $37.75p/h. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.