Customer Support Agent (all genders)

Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com. 

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond.

Distribusion is quickly expanding globally and looking for a B2B and B2C Customer Support Agent for India to join the Operations team to drive quality improvements and projects of the key partnerships.

What you will do:

• Handle incoming English requests from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone.) 

• Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.

• Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

Workplace:

This is a remote opportunity to cover working time from 09:00 to 18:00 (India timezone) Tuesday to Saturday, or Sunday to Thursday.