Technical Consultant

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 

• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 

• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 

• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 

• Better together: We check our egos at the door. We work together, so we win together. 

About the Role:

As a Technical Consultant, you’ll be responsible for the technical design, solution development, and post-implementation consulting and administration of solutions and programs on the Forsta platforms.

As a member of a program team, you’ll be working as a technical and development lead. You’ll provide detailed technical design and specification of solutions.

You’ll also be responsible for Post-implementation activities that include on-going technical expertise and support of accounts; building relationships with client business and technical users; conducting platform training sessions; management, consulting and administration of solutions for clients who have contracted with Forsta for deployment and administration services; and working with other Technical Delivery team and occasionally third party offshore and onshore partners.

Responsibilities:

• Act as the technical point of contact with the customer and other Forsta project team members.
• Assess client technical requirements and provide viable solutions.
• Development of technical specifications.
• Lead the development and deployment process working with the program management team.
• Adhere to the Forsta and customer’s processes in place for project governance and delivery.
• Work with clients to integrate Forsta technologies into their business applications.
• Manage QA.
• Assist with client UAT.
• Providing solutions administration and overall on-going technical services as required for the client solution (Post Implementation Consulting):
  • Build a relationship with client management and team members.
  • Assists with managing services project budget.
  • Working with team members, on multiple accounts, manage all aspects of the on-going post implementation solution services. 
• Work with the Pre-Sales team and Solution Architects for development and delivery of technical presentations in-person or online.

Team Role and Management Structure:

• For project development activities reports to the assigned Program/Project Manager.
• Member of the Technical Delivery team reporting to Director or Senior Director, Technical Success.

What you Bring to the Team:

This role requires previous customer-facing experience along with technical and business assessment skills and the ability to articulate the value of technical solutions from a business perspective. The ideal individual will have knowledge of standard consulting operational processes, strong presentation skills and project delivery management experience.

Education/Experience:

• Bachelor’s degree in Computer Science or related discipline; relevant experience may substitute for the degree requirement on a year for year basis
• At least 2 years of experience in a similar role

Technical Skills:

• Working knowledge with Jscript /JavaScript, HTML, CSS
• SaaS platforms and /or other comparable product experience
• Experience in working with data manipulation and process with different data formats (e.g. SPSS, CSV, Triple S, etc.)
• Data Visualization and/or Graphic Design a plus
   

Communication Skills:

• Ability to intelligently converse about required business concepts and technologies with clients, vendors and internal team members.  Demonstrated successful proposal development and presentation skills including excellent oral and written communication ability. Experience of working with clients.

Interpersonal Skills:

• Ability to work as part of a multifunctional team.  Demonstrates initiative, individual motivation and the drive to assist in sales initiatives from start to finish.

Travel: 

• Must be able to travel approximately 20% of the time.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/