Key Facts

Remote From:

Full time

English, French

Hard Skills

Agile Software Development Business Analysis ServiceNow ServiceNow ServiceNow Acceptance Test Procedures Customer Requirements Analysis Customer Requirements Analysis Notification Services IT Service Management Process Flow Diagrams Sprint Planning Portal Servers UI/UX Wireframing Data Quality Assessment Use Case Analysis Engineering Documentation Backlogs Construction Estimating Process Management RocksDB Automated Information Systems Configuration Management Developing Training Materials Service Design Process Analysis User Story ServiceNow Operations Support Systems Functional Design Functional Design Service Catalog Release Management Dependency Analysis Customer Experience Improvement Business Development Change Management Strategy Cross-Functional Collaboration End-User Training And Support Stakeholder Communications Meeting Facilitation Phone Interviews Continuous Improvement Process Internal Documentation

Other Skills

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Communication
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Teamwork
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Analytical Thinking
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Prioritization
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Problem Solving

Job description

Overview:

Job Title: Agile Business Analyst – ServiceNow Project

Location: Remote (Montréal, Quebec)
Contract Type: Long-term, ongoing contract
Language Requirement: Bilingual (French & English)

Overview

Our top client is seeking an Agile Business Analyst consultant to work remotely in Quebec on a long-term ServiceNow project. The consultant will play a key role in bridging business needs and ServiceNow capabilities, working closely with stakeholders, Product Owners, and technical teams in an Agile environment. Consultant needs to be French speaking and fluent in English as well

Key Responsibilities

Gather, analyze, and formalize business and user requirements related to ServiceNow through workshops, interviews, process analysis, and documentation.
Translate business needs into clear functional requirements, including user stories, use cases, mockups, and acceptance criteria, for the relevant ServiceNow modules.
Propose solutions based on ServiceNow native capabilities, prioritizing configuration over custom development whenever possible.
Configure the ServiceNow platform, including forms, workflows, business rules, service catalogs, notifications, portals, and reports, in alignment with established standards.
Collaborate with the Product Owner to prioritize the backlog, estimate effort, clarify dependencies, and prepare sprints and releases.
Document implemented solutions, including functional specifications, configurations, process diagrams, and IT reference documentation.
Contribute to data and process quality (e.g., CMDB, service management, automations) by identifying opportunities for continuous improvement.
Support the Customer Experience / OCM ServiceNow team in the preparation of training materials and in helping users understand changes.
Provide second-level support for advanced ServiceNow functionalities in collaboration with IT support teams and external partners.