Sr. Associate, Sales Operations

About You

Nutrafol is looking for a detail-oriented and analytically driven Sales Operations professional to support our Pro Channel organization. In this role, you'll be a key operational resource for both our field sales teams and internal leadership — keeping data, reporting, and day-to-day business processes running smoothly. This is a great opportunity to grow your career within a high-impact function at a fast-growing wellness company. Due to the needs of the business, must be comfortable working East Coast hours.

Responsibilities

Data & Analytics

• Monitor and maintain the accuracy and completeness of data within Salesforce and Tableau
• Conduct regular data audits and investigations to identify and resolve discrepancies
• Support the review and distribution of daily, weekly, and quarterly performance reports
• Assist in the optimization and maintenance of goal-setting and quota methodologies
• Support the administration and tracking of incentive compensation plans
• Maintain and improve territory alignment and allocation processes
• Support the data exchange process with external customers and partners

Sales Reporting & Operations

• Assist in the design and enhancement of field-facing reports and dashboards
• Support field communications in partnership with Sales Operations leadership
• Partner cross-functionally with Finance, Operations, and Marketing on business planning and operational calendar activities
• Help maintain and improve tools that allow field teams to plan, execute, and track performance
• Serve as a reliable resource for field reps and managers on operational processes and system questions

Business Operations & Administrative Support

• Coordinate and support recurring Sales Operations rhythms including team meetings, business reviews, and planning cycles
• Assist in preparing presentations, recaps, and materials for leadership meetings and QBRs
• Track and follow up on open action items and project deliverables across the Sales Ops team
• Help onboard new field reps by coordinating system access, tools, and operational resources
• Manage and maintain shared documentation, process guides, and operational playbooks
• Support vendor coordination and assist with tracking contracts, invoices, and purchase orders
• Assist leadership with ad hoc research, analysis, and special projects as needed

Requirements

• Bachelor's degree required; advanced degree a plus
• 3–5 years of experience in Sales Operations, Business Operations, or a related support function within wellness, nutraceuticals, cosmetics, medtech, or a field-sales-driven industry
• Hands-on experience with Salesforce, CRM or equivalent 
• Experience with Tableau or similar reporting visualization tools 
• Exposure to incentive compensation, territory management, or quota-setting processes preferred
• Strong Excel/data skills; experience with reporting tools and dashboards
• Proficient in Microsoft Office and/or Google Workspace for document and presentation prep
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Clear communicator who can translate data into actionable insights for field stakeholders
• Comfortable working independently and collaborating across teams in a fast-paced environment