Client Services Manager

About the Position: 

A Client Services Manager supports a Strategic Business Unit (SBU) and is responsible for building and maintaining strong client relationships, managing current client accounts, ensuring customer satisfaction, and identifying opportunities for account growth within their current customer base.  

About Us: 

We are a nationwide healthcare staffing partner dedicated to supporting hospitals and healthcare systems with highly skilled travel nurses, therapists, and allied professionals. Our strength lies in combining the scale and resources of a large organization with the personalized, relationship-driven approach of a specialized firm. As part of our corporate team, you’ll help deliver exceptional service throughout every step of the staffing process, ensuring clinicians feel valued and supported while helping facilities respond to rapidly changing workforce demands. We take pride in being adaptable, collaborative, and guided by our mission to improve patient care through the people who deliver it. When you join us, your work enables healthcare providers to do what they do best – care for patients.

What You’ll Do: 

• Manage a portfolio of accounts and serve as the primary point of contact for all client-specific matters.  

• Conduct extensive outbound sales calls to generate new business opportunities. 

• Map client organizations and identify key decision-makers and conduct extensive outbound sales calls to generate new business growth within the account.  

• Prepare periodic sales reports detailing sales volume, potential sales, and areas for client base expansion.  

• Present candidate submissions promptly and collaborate with clients to expedite interviews and offers, consistently meeting and exceeding department performance goals.  

• Develop and implement strategic sales plans to align with division and company objectives.  

• Foster close professional relationships with client contacts to understand their specific needs and manage their expectations effectively.  

• Confer with clients and company officials to monitor service quality and resolve any complaints promptly.  

• Monitor market conditions and competitor activities to ensure competitive pricing and provide management with feedback on market opportunities.  

• Partner with the internal recruiting team to fulfill each client's unique requests.  

• Engage with clients and prospects (in person, by phone, via email) to uncover new business opportunities and articulate the benefits and competitive advantages of the SBU.  

What You’ll Bring: 

• At least one year of experience selling staffing, products, and or services to Senior Management level individuals with proven experience in strategic selling, major account/national account development, and contract negotiation.  

• Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and job’s impact to the organization.  

• Make quality decisions and meet timeliness of those decisions.  

• Work independently, see business needs and proactively accomplish them for the betterment of their team and the organization.   

• Engage others for input, contribution, and shared responsibility for outcomes.  

• Present self as a positive representative of the organization.   

• Establish rapport and maintain mutually productive relationships.  

• Engage effectively in dialogue.  

Salary: $60,000 - $75,000 Annually