Operational Engineer

Hi, I'm Martha Garces, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. 

We are seeking a Operational Engineer focused on cross-product integration across Ascendon, Xponent, and Quote & Order. The role involves enabling integration for SSO, UX, and AI-driven functionality across web portals, APIs, and automated processes.

This position requires a hands-on engineer with strong experience in building and operating scalable cloud-native systems end-to-end.

We are looking for a Operational Engineer who will:

• Design and implement cross-product integration solutions across SSO, UX, APIs, and automated workflows.

• Build, test, deploy, and operate services end-to-end across the platform.

• Develop and maintain cloud infrastructure and automation on AWS.

• Work with containerized applications and Kubernetes-based orchestration.

• Develop features and automation using Python and C#.

• Ensure operational excellence by delivering highly available and scalable systems with monitoring, alerting, and incident response.

• Manage Work Order processes for onboarding internal applications and external customer identity providers.

• Own the full lifecycle of services including development, deployment, and production operations.

• Collaborate with engineering teams to improve reliability, scalability, and integration across systems.

• Leverage AI code assistants (e.g., Cursor, GitHub Copilot, Codex, Claude Code, Windsurf) to enhance development efficiency.

Is this opportunity right for you? We are looking for candidates who:

• 4–5 years of experience in DevOps, platform engineering, or related roles.

• Strong experience with AWS cloud environments.

• Proficiency in Python and C#.

• Hands-on experience with Terraform for Infrastructure as Code.

• Experience with containers and Kubernetes.

• Strong understanding of APIs, web portals, and distributed systems.

• Experience with monitoring, alerting, and incident management in production environments.

• Ability to manage end-to-end delivery (build, test, deploy, operate).

• Strong problem-solving and troubleshooting skills.

• Good communication and collaboration skills.

• Ability to read, write, speak and understand the English language in a business environment

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

#LI-Remote

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.