Customer Service Analyst

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Analyst at Beckman Coulter Diagnostics is responsible for managing purchase orders and related information, from order entry to successful delivery to the customer.

This position reports to the Customer Service Coordinator and is part of the Operations located in São Paulo and will be an on-site role.

In this role, you will have the opportunity to:

• This position will act as the main point of contact for a portfolio of customers and will work closely with the Import, Planning, Finance, and Sales departments whenever necessary to ensure that orders received via email or the e-store are fulfilled within expected timelines.
• Act to ensure that OTD and departmental performance indicators are within the expected standards
• Be responsible for the RMA process in Oracle and track all the processes until credit note is generated if applicable/appropriate.

The essential requirements of the job include:

• 3+ years of experience in Customer Service, International Businesses (Foreign Trade) or Supply chain
• Bachelor’s degree in supply chain management, Business Administration, Production Engineering or International Trade
• Advanced English and Excel

It would be a plus if you also possess previous experience in:

• Oracle
• PowerBI

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.