About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.
The Opportunity
This position in the Core Laboratory Division, our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
As the Informatics Support Specialist, you will be the first-line support to provide hands-on resource to deliver complex configuration, integration, customer, and internal training mainly focused on troubleshooting services for AlinIQ products.
What You’ll Do
Identify customer needs, propose solutions, manage, and resolve complex problems
Provide feature/ product enhancement input based on customer feedback
Maintain and assume accountability for a culture of high customer service
Provide comprehensive support for entire informatics solution.
Perform software-related installation and configuration processes.
Deliver structured software application product training to the end user.
Support post-sales informatics activities and provide expert knowledge.
Serves as level 1 complaint resolution via call centre phone support function
Required Qualifications
Bachelors or master’s degree in computer science, Information Systems, Medical or Hospital Informatics or related disciplines or relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.
Required Experience
Sound understanding of diagnostics laboratory workflows and related technologies
Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyser management systems, or inventory management systems used in diagnostics laboratories
Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
Technical proficiency with general business applications such as MS Office, MS Project
Strong verbal and written communication skills with excellent customer facing capabilities
Attention to detail and a concern for quality; action oriented for solving problems
Able to improve and willing to bring ideas forward, mitigate/ resolve escalated issues
Customer focused have interpersonal skills
Team players have awareness/experience of the business
WHAT WE OFFER
As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
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