When you join AIS, you’re joining a mission-driven team that’s passionate about making a difference. You’ll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.
Employee Ownership: Your contributions directly impact the company’s success, and you share in its achievements.
Continuous Learning: Access to resources, training, and mentorship to support your professional growth.
Inclusive Culture: A workplace where diversity is celebrated, and everyone’s voice is valued.
Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities.
At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.
Core Knowledge & Skills: Specializes in at least one core language or platform, expands tooling and languages as needed, applies design patterns, basic automation and testing, cloud fundamentals, DevOps basics, and database design concepts.
Work & Complexity: Handles issues of moderate scope, builds and integrates external dependencies, reviews code, and contributes independently to project milestones.
Quality & Independence: Estimates work, meets deadlines with few errors, improves monitoring and testing, and exercises judgment within defined processes.
Teamwork & Communication: Actively shares information, keeps stakeholders informed, and develops productive relationships across teams.
Consulting & Engagement: Communicates appropriately with clients, learns firm services to spot opportunities, and offers technical recommendations with guidance.
Title: Operations and Maintenance Technician – Power BI & Power Platform Support
Position Summary
The Operations and Maintenance (O&M) Technician – Power BI & Power Platform Support is responsible for the day-to-day administration, support, monitoring, and sustainment of Microsoft Power BI and Power Platform solutions in an enterprise environment. This role provides operational support for business-critical dashboards, reports, apps, flows, and related platform services, ensuring availability, performance, security, and compliance with organizational standards.
The ideal candidate has hands-on experience supporting Power BI, Power Apps, Power Automate, and related Microsoft 365 and Azure services, with a strong customer-service mindset and the ability to troubleshoot issues across the full support lifecycle. This position works closely with business stakeholders, platform administrators, developers, security teams, and service desk personnel to maintain stable and effective analytics and low-code solutions.
Key Responsibilities
Operational Support
Provide Tier 2/Tier 3 operational support for Power BI and Power Platform solutions, including incident response, service requests, troubleshooting, and issue resolution.
Monitor the health, availability, and performance of Power BI reports, dashboards, datasets, dataflows, Power Apps, and Power Automate flows.
Investigate and resolve issues related to refresh failures, gateway connectivity, permissions, data source access, broken visualizations, application errors, and workflow failures.
Support production deployments and post-deployment validation for new or updated Power BI and Power Platform solutions.
Coordinate issue escalation with architects, engineers, Microsoft support, or other technical teams when needed.
Platform Administration
Administer and support Power BI workspaces, apps, datasets, gateways, capacities, and access controls.
Support Power Platform environments, connectors, solutions, data loss prevention (DLP) policies, and environment-level settings in accordance with governance requirements.
Assist with user access provisioning, license validation, role assignments, and permission troubleshooting.
Maintain and support on-premises data gateways and connectivity between cloud services and enterprise data sources.
Maintenance and Sustainment
Perform routine maintenance activities including solution validation, credential updates, connector reviews, gateway checks, refresh schedule verification, and cleanup of stale or unused assets.
Validate backup, recovery, version control, and change-management procedures for supported solutions.
Support patching, platform updates, regression testing, and release readiness activities related to Power BI and Power Platform workloads.
Track recurring issues and recommend corrective actions to improve service stability and operational efficiency.
Governance, Security, and Compliance
Enforce established governance standards for reporting, app development, workflow automation, sharing, and environment usage.
Support implementation and monitoring of security controls including workspace access, app sharing, data classification, connector restrictions, and DLP policy compliance.
Assist with audit readiness activities by maintaining operational records, access reviews, support logs, and system documentation.
Identify and escalate risks related to data exposure, unmanaged automation, unsupported connectors, or noncompliant solution configurations.
Customer and Service Management
Respond to tickets, service requests, and operational inquiries in accordance with defined SLAs.
Provide end-user support and guidance for supported Power BI reports, dashboards, apps, and automations.
Document incidents, root causes, workarounds, known errors, and resolution steps in knowledge bases or operational runbooks.
Collaborate with service desk, platform owners, and business teams to prioritize and resolve production issues.
Required Qualifications
2+ years of experience supporting Microsoft Power BI and/or Microsoft Power Platform solutions in a production environment.
Hands-on experience with Power BI Service, datasets, reports, dashboards, workspaces, refresh scheduling, and on-premises data gateways.
Hands-on experience supporting one or more Power Platform services, including Power Apps, Power Automate, Dataverse, or Power Pages.
Experience troubleshooting user access, permissions, connector issues, failed refreshes, and workflow execution errors.
Familiarity with Microsoft 365, Entra ID, and role-based access control concepts.
Understanding of IT service management processes including incident, problem, change, and request management.
Strong written and verbal communication skills with the ability to support both technical and non-technical users.
US Citizenship required.
Preferred Qualifications
Experience in an enterprise, regulated, or high-security environment.
Familiarity with Power Platform governance, DLP policies, environment strategy, and tenant administration.
Experience supporting data integrations involving SharePoint, SQL Server, Excel, Dataverse, Azure services, or third-party connectors.
Working knowledge of scripting or automation using PowerShell, SQL, or REST APIs.
Experience with monitoring, logging, and operational reporting for cloud services.
Microsoft certifications related to Power Platform, Power BI, Azure, or Microsoft 365 are preferred.
Core Competencies
Production support and troubleshooting
Platform administration
Incident and problem management
Attention to detail
Customer support orientation
Documentation and operational discipline
Security and compliance awareness
Collaboration across technical and business teams
Education
Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field preferred.
Relevant experience may be substituted for formal education where appropriate.
Example Tools and Technologies
Microsoft Power BI
Power Apps
Power Automate
Dataverse
Microsoft 365
Microsoft Entra ID
SharePoint Online
SQL Server
On-premises Data Gateway
Azure services supporting analytics and integrations
ITSM platforms such as ServiceNow
Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.
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