When you join AIS, you’re joining a mission-driven team that’s passionate about making a difference. You’ll work on projects that matter, alongside industry-leading experts, in an environment that fosters innovation, driving client success, and empowering our team to make a lasting impact. As an employee-owned company, we value collaboration, inclusivity, continuous growth, and shared success.
Employee Ownership: Your contributions directly impact the company’s success, and you share in its achievements.
Continuous Learning: Access to resources, training, and mentorship to support your professional growth.
Inclusive Culture: A workplace where diversity is celebrated, and everyone’s voice is valued.
Mission-Driven Work: Engage in projects that make a meaningful difference for our clients and communities.
At AIS, we're looking for more than just skills - we're looking for driven individuals who are passionate about making a difference, eager to grow, and aligned with our core principles.
Core Knowledge & Skills: Designs complex network and hybrid‑cloud solutions; implements security controls, DR/BCP, and automated IaC with deployment pipelines; performs advanced performance tuning.
Work & Complexity: Solves complex issues, designs and delivers new infrastructure solutions, performs capacity planning, and leads advanced automation initiatives.
Quality & Independence: Drives root‑cause analysis, enforces best practices and QA on changes, optimizes for reliability and user experience; operates with high autonomy.
Teamwork & Communication: Leads cross‑functional efforts, mentors juniors, facilitates knowledge transfer, and aligns stakeholders with technical plans.
Consulting & Engagement: Provides strategic input on infrastructure initiatives, recommends advanced technologies, and manages vendor relationships.
Title: Operations and Maintenance Technician – Azure Landing Zone & Azure Virtual Desktop
Level: Mid-Level
Department: Cloud Operations / Infrastructure Services
Reports To: Cloud Operations Manager or Infrastructure Team Lead
Position Summary
The Operations and Maintenance Technician is responsible for supporting the day-to-day health, stability, and operational performance of Azure Landing Zone infrastructure and Azure Virtual Desktop (AVD) environments. This role provides hands-on administration, monitoring, troubleshooting, maintenance, and operational support across core Azure services, platform governance constructs, and virtual desktop infrastructure. The ideal candidate has practical experience supporting Azure-based enterprise environments, understands cloud operational disciplines, and can work effectively within established governance, security, and change management processes.
Key Responsibilities
Azure Landing Zone Operations Support
Support the ongoing operation and maintenance of Azure Landing Zone components, including management groups, subscriptions, policies, role-based access controls, and networking constructs.
Monitor platform health, configuration compliance, and resource performance across Azure environments.
Assist with administration of core Azure infrastructure services such as virtual networks, network security groups, route tables, storage accounts, key vaults, backup, monitoring, and resource locks.
Perform routine operational tasks including validation checks, configuration updates, patch coordination, log review, and issue remediation.
Support enforcement of governance and security controls through Azure Policy, tagging standards, and operational guardrails.
Assist in incident response, root cause analysis, and problem resolution for Azure platform-related issues.
Maintain operational documentation, runbooks, asset inventories, and support procedures for Azure infrastructure services.
Azure Virtual Desktop Support
Provide day-to-day support for Azure Virtual Desktop host pools, session hosts, application groups, workspaces, FSLogix profiles, and user access configurations.
Monitor AVD service health, user session performance, host availability, and capacity utilization.
Troubleshoot user connectivity issues, session reliability problems, login delays, profile container issues, and application delivery concerns.
Assist with session host provisioning, image updates, scaling support, and maintenance activities.
Support integration and operational coordination with identity, networking, storage, and endpoint management teams as required for AVD service delivery.
Help maintain secure and stable end-user virtual desktop environments in accordance with organizational standards.
Participate in testing and validation of AVD changes, updates, and operational improvements prior to production implementation.
Incident, Change, and Service Operations
Respond to incidents, service requests, and operational alerts within defined service levels.
Participate in troubleshooting bridge calls and support escalations involving Azure infrastructure and AVD services.
Execute approved changes in accordance with change management procedures and maintenance windows.
Identify recurring issues and contribute to problem management and continuous service improvement efforts.
Coordinate with engineering, architecture, security, and service desk teams to resolve cross-functional issues.
Provide after-action documentation and operational reporting as needed.
Required Qualifications
3–6 years of IT infrastructure, cloud operations, or end-user computing support experience.
Microsoft Certified: Azure Administrator Associate
and Microsoft Certified: Azure Virtual Desktop Specialty
Hands-on experience supporting Microsoft Azure infrastructure in an operational environment.
Experience supporting Azure Virtual Desktop or other enterprise virtual desktop technologies.
Familiarity with Azure core services such as virtual machines, networking, storage, monitoring, identity integration, and backup/recovery.
Working knowledge of Azure governance concepts including subscriptions, RBAC, policies, and resource organization.
Experience with monitoring and troubleshooting tools such as Azure Monitor, Log Analytics, and service health dashboards.
Understanding of incident, problem, and change management practices in an enterprise IT environment.
Ability to follow operational runbooks and standard operating procedures while exercising sound technical judgment.
Strong troubleshooting, documentation, and communication skills.
US Citizenship required.
Preferred Qualifications
Experience supporting enterprise Azure Landing Zone implementations.
Experience with FSLogix, Microsoft Entra ID, hybrid identity, and profile/container troubleshooting.
Familiarity with Intune, endpoint configuration, and identity/access dependencies related to AVD.
Exposure to infrastructure-as-code or automation tools such as PowerShell, ARM, Bicep, or Terraform.
Experience operating in regulated or security-sensitive environments.
Microsoft certifications such as Azure Administrator Associate or related cloud/virtualization certifications.
Technical Skills
Microsoft Azure administration
Azure Virtual Desktop operations
Azure networking fundamentals
Azure Monitor and Log Analytics
RBAC and Azure Policy
Virtual machines and storage services
FSLogix profile management
PowerShell scripting for operational tasks
Incident and change management platforms
Technical documentation and runbook maintenance
Soft Skills
Strong analytical and troubleshooting ability
Ability to manage multiple operational priorities
Clear written and verbal communication
Detail-oriented with a focus on service reliability
Team-oriented mindset with strong customer support focus
Ability to work independently within established operational processes
Typical Duties in This Role
Investigate and resolve AVD user login or session performance issues
Review Azure monitoring alerts and take corrective action
Support subscription and policy compliance checks within the landing zone
Maintain host pool health and coordinate session host updates
Document incidents, recurring issues, and corrective actions
Assist with scheduled maintenance and operational readiness activities
Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.
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