Systems Admin

About us:

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

About the Role:

We’re hiring a modern Systems Administrator to support and scale a fast-paced, remote-first workforce. This role goes beyond traditional IT support—combining Mac administration, SaaS ownership, automation, and the effective use of emerging AI and agentic technologies.

You’ll operate in a Mac-first environment and play a key role in evolving IT from a reactive support function into a proactive, systems-driven, and automation-first discipline. You will leverage AI-assisted tooling, scripting, and agentic workflows to improve efficiency, reduce toil, and deliver measurable impact across the organization.

About the Team:

You’ll be joining a small, tight-knit team (4 people including you) that supports a fast-moving remote organization. Teamwork and collaboration are important - we have a daily 15 min video standup and we communicate constantly in Slack. You’ll have lots of opportunities to make an impact whether it’s being a SME in one of our critical applications (Google, Slack, JAMF, etc), managing a project, automating a process, or providing amazing support to our HQ users.

As a Systems Admin at Honor, you will: 

Core IT & Systems Ownership

- Provide end-user support across macOS, Windows, and SaaS platforms, specifically Slack and  Google Workspace

- Manage onboarding and offboarding, including device provisioning, shipping logistics, and access lifecycle management

- Administer macOS fleet using JAMF (or similar MDM) and continuously improve device management practices

- Own and maintain core SaaS systems, permissions, and integrations

- Act as an escalation point for complex technical issues

Automation & AI-Driven IT Operations

- Design and implement automation to eliminate repetitive IT tasks and improve operational efficiency

- Leverage modern scripting (e.g., Bash, Python) and low-code/no-code tools to streamline workflows

- Utilize AI-assisted and agentic tooling (e.g., copilots, workflow agents) to:

- Accelerate troubleshooting and root cause analysis

 - Automate support workflows and ticket resolution

 - Improve documentation generation and knowledge sharing

- Identify opportunities where AI can materially improve IT operations and implement solutions end-to-end

Systems Thinking & Continuous Improvement

- Proactively identify inefficiencies and scale IT processes to support company growth

- Build and maintain clear, high-quality documentation and internal knowledge bases

- Partner with Security, Engineering, and People teams to deliver scalable and secure solutions

- Evaluate and introduce new tools that improve employee experience and IT effectiveness

We’re looking for you to bring:

4–7+ years of experience in IT support, systems administration, or endpoint/SaaS engineering roles

• Strong experience managing macOS environments at scale (100+ endpoints preferred) using JAMF or similar MDM
• Proven ownership of SaaS administration (e.g., Google Workspace, Slack), including access lifecycle, permissions, and integrations
• Solid troubleshooting skills across endpoints, SaaS platforms, identity systems, and basic networking
• Demonstrated experience automating IT workflows (e.g., onboarding/offboarding, ticket reduction) using AI Assisted tools 
• Systems-oriented mindset with a track record of building scalable solutions and owning critical IT systems or domains

Nice to Have

- JAMF certifications or advanced Mac administration expertise

- Experience with Google Workspace and Slack administration. 

- Experience in high-growth or startup environments

- Exposure to API integrations and building internal tools

- Experience experimenting with or deploying AI/agent-based workflows in IT or operations context

How This Role is Evolving

This is not a traditional Systems Administrator role. Success in this position means:

- Moving from reactive support to proactive, automated systems

- Leveraging AI and agentic tools as force multipliers

- Continuously identifying opportunities to scale yourself and the IT function through technology

We are looking for someone excited to redefine what IT can look like in an AI-enabled workplace.

The annual base  salary range for this role is $80,100 - $89,000.  Individual compensation will be commensurate with the candidate's experience and qualifications.

Base pay is just one part of our total rewards program.  Honor offers equity and 401K with up to a 4% match.  We provide medical, dental and vision coverage including a zero cost plan for employees.  Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.  We offer a generous time off program, Employee Assistance Program.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.