Medical Virtual Assistant - Orthopedic | Pain Management experience

We are looking for a highly organized and detail-oriented Virtual Medical Assistant with experience in Orthopedic and Pain Management practices. The ideal candidate will provide administrative and clinical support to ensure smooth day-to-day operations, excellent patient care, and efficient provider workflow.

Requirements

Key Responsibilities

• Manage inbound and outbound patient calls professionally and efficiently
• Schedule, confirm, and reschedule patient appointments
• Verify insurance eligibility, benefits, and prior authorizations
• Process referrals and coordinate specialist appointments
• Maintain accurate patient records in EMR/EHR systems
• Assist with patient intake, chart preparation, and documentation support
• Handle prescription refill requests and route messages to providers
• Support medical billing tasks such as claims follow-up, payment posting, and denial management
• Coordinate imaging orders, lab requests, and treatment plans
• Assist with pre-op and post-op patient instructions and follow-ups
• Manage provider calendars and administrative tasks
• Ensure HIPAA compliance and patient confidentiality at all times

Qualifications

• At least 2 years of experience as a Medical Virtual Assistant or Medical Administrative Assistant
• Hands-on experience supporting Orthopedic and/or Pain Management practices
• Strong understanding of medical terminology, especially musculoskeletal conditions and pain treatment plans
• Experience with insurance verification, authorizations, and referrals
• Familiarity with medical billing workflows preferred
• Proficient in EMR/EHR systems (experience with systems like Kareo, Athena, eClinicalWorks, or similar is a plus)
• Excellent English communication skills, both written and verbal
• Strong multitasking, organizational, and time management skills
• High attention to detail and ability to work independently
• Reliable internet connection and quiet remote workspace

Preferred Qualifications

• Experience with procedure scheduling (injections, imaging, surgeries)
• Knowledge of orthopedic documentation and pain management treatment protocols
• Experience handling workers’ compensation or personal injury cases is a plus