Service Coordinator - Field Service Team

Reporting to the Field Service Manager, the Service Coordinator is responsible for coordinating field service activities and maintenance visits to support a first-time fix, adopting a proactive, customer-focused approach to support the field service team and ensure timely completion of service activities and internal and customer requests.

This position is part of the EMEA Field Service Team located in the UK and will be fully remote.

At Trojan Technologies we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Trojan Technologies can provide.

In this role, a typical day will look like:

• Acting as the primary point of contact for internal and external customers across the UK & Ireland, coordinating all service visit requirements.

• Planning, scheduling, and coordinating field service and maintenance activities using Trojan Technologies systems, ensuring customer and business requirements are met.

• Supporting the field service team by managing service requests, work order progression, and related administrative activities.

• Supporting on-time delivery (OTD) of service activities through effective internal coordination and communication to ensure services are delivered as scheduled.

The essential requirements of the job include:

• 2-4 years’ Experience in scheduling, dispatching, or service coordination.

• Strong organizational and time‑management skills.

• Excellent communication with customers and internal teams.

• Proficiency with service management or ERP systems.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.