Staff Site Reliability Engineer

Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024.

Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards.

Pismo’s 500+ employees are located in more than 10 countries around the world.

The Platform Engineering team within the SRE Tribe is responsible for owning and evolving the containerized platform that underpins critical and mission‑critical workloads. The team focuses on building reliable, resilient, and scalable cloud‑native infrastructure, enabling engineering teams to deploy and operate services efficiently and safely. By applying strong SRE principles, automation, and Infrastructure as Code practices, the platform ensures high availability, operational excellence, and long‑term sustainability of core systems.

What You'll Do

• Own the end‑to‑end lifecycle (design, provisioning, upgrades, and decommissioning) of core platform components, including cloud infrastructure primitives, Kubernetes clusters, networking, ingress, service discovery, service mesh, and data‑plane components.
• Design, build, and evolve a highly reliable and resilient containerized platform supporting critical workloads, applying SRE and cloud‑native best practices.
• Lead the design and implementation of infrastructure bootstrap orchestration, enabling deterministic, repeatable platform bring‑up and teardown across cloud, network, and Kubernetes layers.
• Drive a strong Infrastructure‑as‑Code and GitOps‑first approach, ensuring platform components are reproducible, auditable, automated, testable, and reversible.
• Identify and close automation gaps, leading initiatives that significantly reduce manual effort, onboarding time, and operational risk at scale.
• Apply and promote SRE principles such as fault isolation, graceful degradation, capacity planning, saturation control, and clear failure modes across the platform.
• Continuously assess platform reliability risks and proactively improve stability, resilience, and operational readiness.
• Act as a technical reference and escalation point for platform reliability, participating in on‑call rotations, incident response, post‑incident reviews, and problem management.
• Improve platform operability by simplifying day‑2 operations, standardizing upgrade and rollback strategies, and reducing Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR).
• Ensure platform operations align with security, compliance, and internal control requirements.
• Collaborate closely with cross‑functional engineering teams, influencing technical decisions and promoting best practices through hands‑on contributions and technical leadership.
• Contribute to architectural and technical discussions, supporting continuous improvement and long‑term platform evolution.
• Stay up to date with emerging technologies, SRE practices, and cloud‑native patterns, sharing insights at squad and collective levels.
• Be recognized for delivering high‑impact, high‑quality platform and reliability solutions across the organization.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI‑Remote

For this role, you must be based in Brazil

Language Skills

Proficiency in English at B1 level or above (Intermediate)

Technical Skills

• Strong hands‑on experience with public cloud platforms, preferably AWS (experience with Azure is also valued).
• Deep experience operating Kubernetes at scale (EKS or equivalent), including cluster lifecycle management and cluster services.
• Strong expertise with Service Mesh technologies, preferably Istio, with familiarity in alternatives such as App Mesh or Linkerd.
• Advanced knowledge of Infrastructure as Code practices using tools such as Terraform.
• Solid understanding of cloud‑native, containerized microservices architectures.
• Strong experience with observability concepts and tooling, including logs, metrics, traces, alerts, and Golden Signals.
• Proven ability to operate, debug, and troubleshoot complex distributed systems.
• Strong understanding of incident management, on‑call operations, and reliability engineering practices.
• Experience designing reliable, automated infrastructure with minimal manual intervention.
• Excellent collaboration and communication skills, with the ability to influence across teams and act as a technical reference.

Preferred Qualifications

• Proven background in SRE or Platform Engineering roles, especially in senior or staff‑level individual contributor positions.
• Experience working with critical or mission‑critical systems.
• Experience leading large‑scale automation and infrastructure bootstrap initiatives.
• Familiarity with security, compliance, and operational controls in cloud environments.
• Experience in highly regulated industries or large‑scale production platforms.
• 5 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g., Master’s, MBA).

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.