Forensic Underwriting Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Forensic Post Purchase Manager is responsible for leading and mentoring a team of Forensic Post Purchase Underwriters who are responsible for the resolution of escalated conditions on loans after purchase by several different investors. This role handles high-level escalations and general questions from the Forensic Post Purchase Underwriting Team Lead to ensure the conditions and exceptions are resolved in a timely manner. 

The Forensic Post Purchase Manager serves as an escalated point of contact for various investors and collaborates with the Forensic Post Purchase Underwriting Team Lead to provide solutions on escalated investor rebuttals, guidance with formal written responses, and direction with complex deficiency corrections. The Forensic Post Purchase Manager serves as the subject matter expert on investor guidelines, facilitating ongoing loan sales.

Job Responsibilities:

• Lead the day-to-day management of the Post Purchase Forensic Underwriting Team, including employee development and performance management.
• Serve as the second level escalation point for the Forensic Post Purchase Underwriting Team, assisting with loan level decisions on a range of topics. 
• Monitor investor posted turn times and follow up as necessary to ensure files are reviewed within their published turn times. 
• Monitor daily investor reporting to identify loans that have been suspended for purchase and work with department leaders to load balance files as needed within the teams. 
• Support onboarding and ongoing training programs for new hires and existing employees, to enhance employee skill sets across key functional areas.
• Lead workforce planning for the department by identifying staffing requirements, creating new positions as needed, and serving as the hiring manager.
• Act as the department’s subject matter expert, collaborating with internal partners on new projects and conducting testing as needed.
• Drive departmental projects by analyzing workflows and implementing process improvements to enhance efficiency and effectiveness.
• Monitor time of loans on the warehouse lines and advise Senior Management of loans that are at a potential risk for curtailment from the warehouse.
• Track a pipeline to ensure all loans shipped are either conditioned or purchased in a timely manner. 
• Provide updates on the status of assigned loans with investors and Senior Management as needed. 
• Ensure Forensic Post Purchase Underwriting Team meets set monthly cleared loan goals. 
• Ensure Investor guidelines are followed and avoid incurring suspense fees.
• Oversee compliance with departmental Standard Operating Procedures (SOPs).

Qualifications and Skills:

• 5+ years of underwriting experience with exposure to both manual and automated underwriting environments.
• 3+ years of experience in a Team Lead or other leadership role.
• Experience with identifying and interpreting transaction components that may signal potentially fraudulent activity, using informed analysis and investigative techniques.
• Knowledge of underwriting guidelines along with exposure to investor conditions and exceptions.
• Knowledge of regulatory rules and regulations.
• Excellent communication and customer service skills. 
• Excellent problem-solving skills to determine solutions and identify alternative resolutions within acceptable guidelines. 
• Excellent attention to detail, analytical, prioritization, and organizational skills.
• Proficient in Microsoft Office Suite.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.