Job Title: Dental Virtual Assistant
Position type: Full-time
Work hours: 40 hours/week (EDT)
- Monday – Thursday: 8:30 AM – 4:30 PM
- Friday: 9:00 AM – 4:00 PM
Note: Candidate should be flexible to adjust to a full 8:30 AM – 5:30 PM schedule (Monday–Friday) if required by the provider to complete 40 hours.
Work days: Monday – Friday
Salary: $5 – $6 per hour (depending on experience)
Job code: SJM-SageDC
Workplace: Remote
Preferred Candidate Location: Philippines
Scope of Work/Responsibilities
Overview:
We are seeking a highly skilled and proactive Dental Virtual Assistant to support a busy dental practice. This role requires someone experienced in healthcare or dental administrative operations who can work independently, manage multiple priorities, and contribute to a smooth and efficient patient experience.
Key Responsibilities:
- Appointment scheduling and patient reminders
- Patient records management and data organization
- Handling patient inquiries via phone, email, and messaging platforms
- Coordinating with healthcare professionals and internal staff
- Compiling medical research and preparing reports
- Document preparation (reports, presentations, spreadsheets)
- Email and text management (sorting, prioritizing, responding, newsletters)
- Billing support and administrative assistance
- Provider support and patient care coordination
Requirements
Experience requirements:
- Proven experience in healthcare or dental administrative roles
- Strong understanding of medical/dental workflows and systems
- Experience with tools such as Planet DDS, Weave, VoIP systems, Slack, Salesforce, WhatsApp, Skype
Skills & Qualifications:
- Excellent communication skills (written and verbal)
- Highly detail-oriented and organized
- Strong problem-solving and critical thinking abilities
- Ability to manage KPIs, scheduling, and documentation accurately
- Tech-savvy and adaptable to new systems
Core Competencies:
- Proactive and self-directed
- Minimal supervision required
- Strong organizational and multitasking skills
- Reliable and consistent performance
- Patient-centric mindset
- Professionalism and initiative
- Growth mindset and willingness to learn
Key Focus Areas:
- KPI & Performance Tracking
- Scheduling & Staff Coordination
- Proactive Initiative & Self-Direction
Preferred Background Experience:
- Dental Receptionist
- Patient Care Coordinator
- Dental Billing Specialist
- Provider Support
Deal-Breakers (Automatic Disqualifiers):
- No healthcare or dental administrative experience
- Requires constant micromanagement
- Unstable internet or inability to access systems reliably
- Poor communication skills
- History of unreliability or inconsistent performance
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
