BRC is looking to hire two enthusiastic and passionate individuals to join our extraordinary and growing team as Customer Experience Specialists. BRC is a modern office furniture manufacturer focused on creating meaningful and inspirational workplace experiences. The successful candidates will have the opportunity to work with BRC’s motivated and engaging team, where inclusivity, diversity, and positive work experiences are top priorities.
THE OPPORTUNITY
As a Customer Experience Specialist, you will oversee all stages of the order lifecycle from beginning to end, using your strong customer service and organizational skills to ensure order accuracy and efficiency.
If you are a self-starter who is eager to grow and refine your customer experience expertise, this is the opportunity for you.
What You Will Do
- Develop and maintain open communication with customers, including dealers and sales staff, to maximize customer satisfaction
- Accurately enter customer purchase orders into the 2020 system
- Ensure efficient coordination and processing of all assigned orders
- Proactively communicate order issues to customers, dealers, and sales representatives, and provide effective solutions
- Collaborate with the production team to expedite orders and accommodate special delivery requests
- Provide timely and accurate freight quotes
- Assist with order corrections as needed
- Support sample requests
- Handle and assist customers with warranty requests
Requirements
Qualifications
BRC is seeking passionate candidates who possess the following experience and competencies:
- to be able to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- 2 - 3 years’ experience in following areas:
- PC Skills: Microsoft Windows including Word, Excel, PowerPoint, CRM Software.
- Experience administering projects, planning logistically for all phases of a project life cycle.
- Furniture knowledge and experience is a requirement; experience at an office furniture dealer and/or furniture manufacturer would be an asset.
- Strong analytical and problem-solving skills required in previous roles.
- The ability to work irregular hours and extended shifts as needed.
Benefits
Working Conditions
- Manual dexterity requires desktop computers and peripherals to operate.
- Occasional lifting of moderately heavy objects may be required.
- Overtime may be required based on project demands.
- May be exposed to hazards associated with manufacturing environments.
- Shift Schedule: 8:00 AM – 5:00 PM.
Why Work for BRC?
- Inspiring team committed to a diverse, inclusive, and safe workspace.
- Opportunities for growth and professional advancement.
- Health benefits program available once permanently hired, as described in the BRC Health Benefit Plan.
- Active Social Committee hosting 10+ employee engagement events each year.
- Inclusive environment with initiatives promoting diversity and belonging.
- Recognition through employee service awards every five years.
- Fully Remote schedule offering work from home option
BRC is one incredible Team, delivering on the ultimate in Customer experience. If you want to join on our journey, please submit your resume and cover letter by April 17, 2026.
Due to a high volume of applications, only those candidates who are selected for interviews will be contacted.
BRC endeavors to fill positions with the best available candidates who have the appropriate combination of education, experience, skills and abilities to successfully perform the duties of the position. BRC is committed to equity and values diversity. We welcome applications from qualified individuals of all genders and sexual orientations, persons with disabilities, Aboriginal persons and persons of a visible minority.
At BRC, we are embracing innovative technologies, and Artificial Intelligence (AI) may be used to pre-screen applicants to enhance our recruitment process. AI-driven tools help us streamline candidate sourcing, improve the quality of our hiring decisions, and ensure a more efficient and personalized experience for both candidates and hiring teams.
