Duration: 12 Months (High possibility of extension)
Key Responsibilities
Ensure corporate risk is minimized by managing medical, ethical, and legal obligations related to product and/or device information in full compliance with regulatory standards
Identify and appropriately escalate product quality concerns, safety issues, and adverse events in accordance with FDA regulations and internal company policies
Receive, document, and respond to written medical inquiries from healthcare professionals and internal stakeholders in a timely manner
Create and maintain medical information resources such as standard response documents (SRDs), FAQs, and email templates to address unsolicited inquiries
Act as a subject matter resource for both internal teams and external customers by providing product knowledge and process-related guidance
Conduct quality reviews of medical information cases and recorded interactions to ensure accuracy, compliance, and high service standards
Address documentation discrepancies by making corrections and delivering constructive feedback or retraining to team members, including contact center staff
Participate in cross-functional initiatives and support the delivery of medical, scientific, and technical product information
Provide training and ongoing support to medical information staff, consultants, and contact center teams
Manage and resolve escalated cases directed to Medical Information or Medical Affairs
Skills and Experience Required
Licensed Pharmacist (PharmD or RPh)
At least 1 year of experience in pharmaceutical or biotech medical information roles
Strong written, verbal, and interpersonal communication skills
Solid understanding of regulatory requirements related to medical information, pharmacovigilance (PV), adverse event (AE), and product quality complaint (PQC) reporting
Ability to work independently and efficiently in a fast-paced, high-demand environment
Proactive mindset with a strong sense of urgency
Flexibility to adapt and collaborate with cross-functional teams
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), along with experience using Outlook and Microsoft Teams
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
