Messaging SME

Messaging SME
India

JOB PURPOSE

• Global Support for Exchange (M365) including Security and Compliance eDiscovery (Purview)
• Performs the support, operational, monitoring and control activities of the Global Messaging Services .
• To support and assist with the development of a bespoke in-house fax solution called Advanced Fax Service (The fax software runs on Windows VM's interfacing with BT Cisco Call manager.)

Major Accountabilities

• Provides third level support and operations for all SMTP related issues.
• Responsibility for internal Fax solution appliances.
• Supports merger and acquisition activities (i.e. O365 Exchange Platform integration and divestiture).
• support for gateway mail cleansing solutions, anti-malware, spam.
• Provides daily support direction and communications to external support team members within area of responsibility.
• Ensure external support team members have appropriate trainings, processes and tools necessary to perform job functions.
• Ensure effective collaboration between team members and other support teams within the GIS organization (i.e. – issues, resolutions, planned service interruptions etc.)
• Work with team members to ensure operational and support coverage as required.
• Monitors operations status and provides detailed reports as appropriate.
• Adheres to all Client compliance processes and procedures.
• Identifies and resolves problems that may impact daily operations.
• Provides support and assistance to customers to identify and resolve technical problems.
• Escalates issues / problems to other internal/external support organizations as necessary.
• Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.
• Performs technical analysis of Outlook Client performance bottlenecks, and software changes and makes recommendations for improvements.
• Execute change management activities as required.
• Performs related duties as assigned.
• Contributes/supports an environment which fosters a high-performance and innovative organization
• Maintains the highest standards of professional conduct and behavior in dealing with team members, colleagues, costumers and outside contacts.

As this is a support and operational position the ability to work different shifts and provide weekend On-Call support maybe required.


Minimum Requirements

• Good knowledge of SMTP mail routing, DNS, MX records, SPF, Reverse Lookup etc.

• Knowledge of PowerShell and scripting an advantage.
• Exposure to Office365 and Microsoft Exchange.
• More than 2 year experience supporting a globally spanned (international) environment and 2 year proven leadership experience is a plus.
• Proven capability to work in an organization with direct and indirect reporting lines in a matrix set-up
• Ability to communicate effectively and motivate team members
• Proven track record working with multinational teams

• Experience working with Microsoft Compliance Center (Purview)
• Experience working with Azure and Azure AD
• Overall knowledge of entire M365 Suite (ODB, SP, Teams, etc.)
• Understanding of Microsoft Licensing for Exchange and Compliance Center
• General understanding of Windows OS and Networking