We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Collections Specialist (Remote) opportunity with a trusted leader in title insurance, settlement services, and risk solutions, consistently recognized as one of the Fortune 100 Best Companies to Work For. They offer a culture of growth, stability, and innovation where employees are valued and supported in building long-term careers.
The Collections Specialist is responsible for the specific duties listed below.
Your specific duties will include:
Perform inbound and outbound collection calls across all stages of delinquency.
Research, identify, and resolve issues contributing to customer delinquency.
Maintain accurate and detailed records of all customer interactions and account activities.
Provide exceptional customer service by resolving complex account issues, discrepancies, and disputes.
Review accounts to ensure compliance with internal policies, investor requirements, and applicable regulatory standards.
Analyze borrower financials to determine appropriate payment arrangements or retention options.
Conduct inbound and outbound customer outreach and negotiate payment arrangements.
Resolve escalated issues while maintaining professionalism in sensitive situations.
Required qualifications for the position include:
High School diploma or equivalent.
Knowledge of collections procedures and best practices.
Strong knowledge of state and federal Fair Debt Collection Laws and U.S. Bankruptcy Code.
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes.
Strong negotiation, active listening, and communication skills.
Strong problem-solving, time-management, and organizational skills.
Strong attention to detail with the ability to meet goals and deadlines.
Preferred qualifications for the position include:
Experience handling delinquent mortgage accounts.
Familiarity with bankruptcy procedures and regulations.
Pay Rate: $24.00 per hour
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
