Sr. Director, Digital Commerce Innovation Lead

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.

About the Role

As our Sr. Director, Digital Transformation, you will lead digital transformation for the Web and eCommerce teams by owning the technical roadmap, ensuring architectural alignment, and overseeing the delivery of all customer-facing platforms and experiences. This role is accountable for elevating performance, scalability, integrations, and the continuous evolution of our digital ecosystem.

This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT.

Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.

What You’ll Do

• This position will help lead from a Digital Strategy, eCommerce and Technology standpoint, with the goal to develop and execute Lovesac’s eComm roadmap by integrating NEW customer-facing platforms and experiences (web, mobile, app, portals).
• Strong ability to translate business and brand priorities into detailed technical requirements and user stories to boost eCommerce metrics (awareness, engagement and conversion).
• Be a problem solver to offer strategic, scalable, secure, and high-performing solutions.
• Oversee platform integrations across CRM, new product and app launches, marketplaces, platforms and data platforms.
• Drive business strategy by delivering a connected, end-to-end and omni-channel experience.
• Champion the use of AI and automation to scale insights, reduce manual effort, and accelerate decision-making
• Partner to continuously improve platform performance, uptime, page speed, and stability.
• Manage and elevate feature developments and platform/app modernization to continuously better Lovesac’s CDJ.
• Have a strong understanding of eCommerce reporting metrics, what levers to pull/push in order to drive revenue, engagement and conversion for Lovesac’s digital channels.
• Uphold compliance and partnership between eCommerce, Brand, Creative and Tech teams.
• Partner to ensure all platforms are in sync with release planning, user testing, and production deployment readiness.
• Evaluate and manage third-party vendors/ agencies and technology partners, depending on business need.
• Guide platform optimization and investment decisions using data and analytics.
• Ensure proper tagging, tracking, and analytics implementation is taking place across all new and existing web experiences and channels.
• Strong negotiation skills with ability to own a P&L and a group of select vendors.
• Perform any other reasonable duties for this role as requested by management.
• Primary KPI’s: Revenue, Engagement, Conversion, Seamless integration and experience build across all customer-facing channels