Key Facts

Remote From:

Anywhere

Full time

Mid-level (2-5 years)

192 - 192K yearly

English

Hard Skills

Technical Writing Electrical Engineering Digital File Management Digital File Management Training Documentation Internal Communications Instructional Design Data Center Design Incident Management Technical Drawing Technical Training Online Communication Executive Control Language

Other Skills

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Information Gathering
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Editing
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Non-Verbal Communication
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Collaboration
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Adaptability
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Ability To Meet Deadlines
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Teamwork
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Customer Service
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Detail Oriented
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Prioritization

T5 Data Centers

About T5 Data Centers

T5 Data Centers (T5) is your full lifecycle data center partner. We provide customized build-to-suit, wholesale turnkey or powered shell data centers, critical facility construction, and ongoing facility management and operations services. As the industry’s only full lifecycle provider, T5 offers expert critical facility construction and its Uptime Award Winning facility management and operations services across our portfolio of data centers or those of our customers. T5 currently operates over 500 MW of critical load across 55 data centers and offers turnkey or build to suit data center solutions in 9 U.S. markets.Learn more about T5 online at t5datacenters.com or by phone at 888.239.7133.

Company type: SME

Founded: 2018

Company size: 201 - 500

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Job description

Forever On! From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center ranging from customized turnkey development, facilities management and data center operations to customized construction needs worldwide!

The world’s biggest companies trust T5 with their data center operations.

At T5, our success is fueled by our team. With over 400 engineers, technicians and professional staff, we’re proud to foster an inclusive culture of excellence and progression that’s dedicated to serving our customers.

Commitment to Diversity & Military Veterans
Battle-Tested Leadership Experience
100% Data Center Focused
Owner-Operator Mindset

JOB DESCRIPTION

The Technical Writer is responsible for writing instruction manuals, guides and other kinds of supporting documentation for data center operations. The Technical Writer is responsible for authoring and illustrating well written content which presents applications in a clear and concise manner as easy-to-use. When preparing documentation and standardizing content, the Technical Writer will collaborate with management and support personnel

RESPONSIBILITIES

Learn complex concepts and communicate the information in a way that is engaging and understood by the target audience
Collaborate and consult with team members to develop and execute content
Proficient with all required Mission Critical Operation’s standards, policies, and processes
Develop a deep understanding of internal and external users and their learning needs
Understanding of proper day-to-day operations and how systems act interdependently, and proficient in client processes, local site/campus procedures, and critical equipment operation/failure mitigation steps
Create end user documentation such as SOPs, training manuals and how-to guides for the non-technical user
Make manuals, guides, procedures, and other supporting documentation easy-to-use by presenting them in a clear and concise manner
Act as an editor to prepare review, revise, and maintain technical documents ensuring consistency in documentation
Assist with the development of Data Center standards and policies when necessary
Gather and analyze technical and product information from various sources to document new or changing functionality
Maintain a library of application documentation, cataloging it for internal and/or external use
Prepare and author various internal communication efforts as as requested
Complete other such duties assigned by T5FM management

EDUCATION AND EXPERIENCE

High school degree, required
Prior military or technical school training, preferred
1-3+ years’ experience in Mission Critical Environments, preferred
Electrical or mechanical licensure, preferred

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES

Strong verbal and written communication skills required for working effectively with CFM, team members, vendors and customers on daily data center management
Good written technical proficiency to support the creation and revision of process documentation (MOPs, SOPs, and EOPs) 2
Able to read and understand electrical and mechanical manuals, drawings, and sketches
Strong experience owning an end-to-end documentation creation process
Experience creating infographics to communicate workflow processes and abstract topics clearly.
Excellent attention to detail and the ability to prioritize and work in a fast-paced, changing environment.
Background knowledge of technical platforms and languages
Excellent writing and proofreading skills
Embraces a team-based mentality by building positive morale and team spirit, supporting teammates efforts to succeed, and recognizing teammates accomplishments
Has a “can-do” customer service attitude who is conscientious and takes personal pride in their work
Has high degree of attention to detail and completes tasks on time
Able to follow instructions, respond to management direction, and volunteer readily when asked
Able to handle changing needs and priorities accurately and professionally

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These physical tasks may be required on an emergency basis, meaning performed by the CFT alone, without notice, and on an immediate basis to meet urgent facility operations requirements and standards at a site where frequently no other personnel are available.

Ability to stand, walk, sit, climb, and balance
Ability to stoop, kneel, crouch and crawl using both arms and legs
Ability to reach, grasp, push, pull, handle, feel, and type with both hands and arms
Ability to smell, talk and hear
Ability to see at close and distance ranges and the ability to see and correctly distinguish color
Ability to lift equipment in small spaces without mechanical assistance, weighing up to 100 pounds
Ability to work inside and outside

All your information will be kept confidential according to EEO guidelines.

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