Contract Type: Full time, External Consultant. Location: South Africa- Remote.
JOB OVERVIEW
The Student Enrolment Advisor (SEA) is the primary owner of the student journey from Lead to Arrival. This role is responsible for driving demand conversion, optimising enrolment outcomes, and scaling revenue growth across African markets while maintaining a high-quality student experience and strong compliance standards.
SEAs operate with end-to-end ownership of their student pipelines and play a critical role in converting demand into confirmed student arrivals.
Scope & Ownership: • End-to-end ownership of the student journey: Lead → Arrival
ABOUT THE ROLE
Demand Conversion & Sales Execution
Manage inbound and outbound leads across African markets through the full recruitment funnel
Deliver needs-based advising, including course and institution matching aligned to local market realities
Convert enquiries into applications, offers, confirmed acceptances, and arrivals
Meet or exceed targets across conversion, applications, confirmations, and arrivals
Student Journey Ownership
Own the student relationship from initial engagement through arrival
Guide students through application, offer, and confirmation processes with clarity and confidence
Maintain momentum throughout the journey to minimise attrition, deferrals, and drop-offs
Compliance & Quality
Ensure accuracy and consistency of information shared with students and partners
Maintain integrity and completeness of student documentation
Identify early indicators of complexity, risk, or compliance issues specific to African markets
Adhere to established playbooks, SLAs, and regulatory guidance
Pipeline & Performance Management
Maintain accurate, timely, and complete CRM records (e.g. Salesforce)
Actively manage pipeline health, lead ageing, and prioritisation
Forecast volumes and outcomes based on market demand and pipeline signals
Use performance data to improve efficiency and conversion outcomes
Stakeholder Collaboration
Align closely with Regional Leads on African market priorities and execution cadence
Collaborate to improve lead quality, market messaging, and conversion effectiveness
Partner with Admissions and Compliance teams to resolve student issues quickly and effectively
Key Performance Indicators (KPIs)
Lead → Arrival conversion rate
Enrollment volume and quality
Student satisfaction and experience outcomes
ABOUT YOU
Required Experience & Capabilities
5+ years demonstrable experience in sales, enrollment, recruitment, or customer conversion roles
Strong understanding of African student markets, including regional nuances, demand drivers, and decision-making behaviours
Proven ability to manage high-volume, complex pipelines with multiple stakeholders
Strong commercial mindset with a clear focus on outcomes and performance
High attention to detail with strong process discipline
Confident operating in structured, targets-driven environments
CRM proficiency (e.g. Salesforce)
Desirable Experience
Experience working with students, customers, or partners across multiple African countries
Background in international education, regulated sales, or advisory-led conversion environments
Familiarity with university admissions processes and student visa considerations
Experience using performance analytics, reporting, and forecasting to drive results
Behavioural Competencies
Results-driven with strong ownership and accountability
Customer-centric with sound commercial judgement
Comfortable balancing student experience with revenue and conversion targets
Collaborative, disciplined, and data-oriented
Resilient and adaptable in fast-moving, performance-led environments
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
