Fraud Risk Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Fraud Risk Manager (CEC Remote Nights)

In this role, you will lead fraud prevention efforts, manage operational activities, and support a team of fraud analysts. You will work closely with internal stakeholders to ensure effective fraud mitigation and compliance with regulatory standards.

This role is leading a team of inbound call center agents. The agents are resolving fraud queries that have been escalated through restrictions/ transaction blocks/ other fraud prevention means. This will require someone comfortable with client facing work and someone who is comfortable leading agents through client facing work.

This position operates on evening shifts (1800-0200 CET), with flexibility of ±2 hours depending on business needs. It is fully remote.

Responsibilities:

• Lead and coordinate a team in the inbound call center operation for Fraud Mitigation Solutions (FMS).
• Manage and mentor a team of approximately 15 fraud analysts who will be working on client-facing cases.
• Manage client escalations by working directly with clients on complex cases.
• Ensure compliance with internal policies and external regulations.
• Collaborate with cross-functional teams to resolve fraud-related issues.
• Monitor performance metrics and fraud trends to inform strategic decisions.

Requirements:

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in fraud risk, operations, or a related field.
• Experience managing a client facing team or function. This can be in any field such as customer service, IT, finance or other.
• Strong knowledge of banking operations, fraud systems, and financial products
• Excellent leadership and team management skills
• Strong communication and interpersonal abilities
• Great organizational and project management capabilities
• Ability to manage remote teams and work independently
• Comfortable with evening shifts (1800-0200 CET ±2h) and a fully remote work model. The role will require some flexibility in terms of start time depending on workload.

Location expectations  
This role is designated as home-based remote. 

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.