Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Client Services Underwriting Commercial Insurances Customer Complaint Resolution Billing Insurance Regulatory Law Employee Onboarding Risk Management Commercial Insurances Organizational Structure

Other Skills

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Professional Communication
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Accountability
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Time Management
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Patience
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Detail Oriented
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Team Building

Job description

Overview:

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Commercial Lines Account Manager – Property & Casualty
Location: Remote

At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking a Commercial Lines Account Manager who will support risk strategy, client service excellence, and operational accuracy.

About Alera Group
Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group

Meaningful Impact: Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

Responsibilities:

What You’ll Do / Your Impact

Client Partnership & Risk Strategy

Support commercial insurance clients by providing timely, professional, and solutions‑oriented service
Build and maintain long‑term client relationships through consistent communication and follow‑through
Coordinate with Producers and the Commercial Sales team to support client needs and service strategy

Operational Excellence

Manage day‑to‑day servicing of commercial client accounts in accordance with agency procedures, including:
- New business setup and onboarding
- Renewal processing and service support
- Endorsements intake, processing, and follow‑up
- Cancellations and audits
- Billing, financing, and payments
- Certificates, Evidence of Insurance, schedules, and auto ID cards
Perform all work in compliance with company policies, procedures, and applicable insurance regulations
Maintain accurate documentation and records within the agency management system
Communicate with internal and external customers in a friendly, professional, and patient manner

Strategic Contribution

Provide an exceptional customer experience with a focus on client retention and satisfaction
Address customer concerns promptly and escalate issues as needed to the Commercial Lines Team Leader or Producers
Support team goals by collaborating effectively with colleagues and contributing to a positive service culture

Qualifications:

What You Bring

Required

Minimum of 3 years of commercial insurance experience
Active Property & Casualty insurance license
Strong customer service and relationship‑management skills
Ability to work independently while managing multiple priorities
Strong communication skills and attention to detail

Preferred

Experience using Applied Epic or similar agency management systems
Experience working in a collaborative, team‑based insurance environment

Core Competencies

Detail orientation
Accountability and follow‑through
Collaborative mindset
Client‑first thinking
Strong organization and time management
Professional communication

Additional Information:

Compensation:
Hourly range: $28 – $38 per hour. Compensation within this range will be determined based on experience and qualifications.

Benefits:
Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model:
This role is Remote—preference for MD, DE, PA, VA, or candidates residing in the Eastern Timezone.

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You’ll have access to:

Role-specific learning paths
Leadership development programs
Technical and compliance training
Industry certifications and continuing education support
Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

Licensure & Certifications (If Applicable)

This position may require:

Active Property and Casualty license
Ability to obtain required licensure within the agreed upon timeline.
Ongoing continuing education to maintain active status

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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