Key Facts

Remote From:

Part time

Senior (5-10 years)

English

Hard Skills

Microsoft Operating Systems Context Sensitive Help Microsoft 365 Wi-Fi Architecture System Level Troubleshooting Encryption Multi-Factor Authentication Microsoft SharePoint Online Communication

Other Skills

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Troubleshooting (Problem Solving)
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Virtual Teams
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Microsoft Outlook
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Non-Verbal Communication
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Time Management
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Customer Service
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Organizational Skills
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Detail Oriented
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Prioritization

Total Systems Technologies Corporation

About Total Systems Technologies Corporation

TSTC, a premier professional services company, is SBA Woman Owned Small Business, HUBZone certified (certification #33271) and a Virginia certified woman-owned small business founded in 2002. TSTC is among an elite number of small businesses that have attained ISO 9001, 20000-1, 27001, 14001, and 27017. We are also CMMI/DEV and CMMI/SVC level 3 appraised and are CMMC Level 2 ready. Based upon our “Total Service – Total Commitment” to our customers, TSTC only uses highly experienced, well trained, and certified staff which allows us to effectively and efficiently support our clients. TSTC has won a number of awards and accolades including DHS Small Business Achievement Awards for our outstanding work in support of the DHS mission. In addition, TSTC is on the GSA Multiple Award Schedule GS-00F-081CA with professional services, IT, Cloud, and HACS SINs.

Founded: 2018

Company size: 11 - 50

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Job description

Who Are We?

TSTC is an award-winning, Woman Owned, HUBZone certified Small Business providing services to federal intelligence, law enforcement, civilian and defense agencies. Built upon our Total Service - Total Commitment® cornerstone, TSTC takes pride in our commitment to delivering excellence. Total Service - Total Commitment® is our commitment to our employees, to our teams, and to our clients.

WHAT WE'RE LOOKING FOR:

TSTC is looking for a dependable, customer-focused IT Support Desk Analyst to serve as the first point of contact for IT support across the organization. The ideal candidate is someone who can handle basic ticket management and troubleshooting while maintaining attention to detail. Additionally, the candidate needs to be able to communicate clearly with end users of all technical levels and is genuinely motivated to grow their career in IT.

This is a part-time, non-exempt, W-2 hourly position for approximately 40-45 hours per month.

Successful candidate MUST reside in a HUBZone. This is a requirement. Please visit https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5 to review your address.

Basic Qualifications

6 months to 2 years of experience in an IT support or customer service role

Basic understanding of Windows 10/11 operating systems

Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint

Strong verbal and written communication skills

Ability to follow documented procedures accurately and consistently

Comfortable working in a remote environment with minimal supervision

Strong organizational skills and ability to manage multiple priorities

Basic understanding of IT concepts such as Wi-Fi, encryption, MFA

Experience with any ticketing or help desk system is a plus

Reliable internet connection and a dedicated workspace for remote work

Security Clearance and Where You'll Work

Applicants selected must be a U.S. Citizen.
Remote work within the continental United States
Candidates MUST reside in a HUBZone! This is a firm requirement. Please check your status before applying.

Benefits at TSTC

Competitive Hourly Rates - Great pay and personal and team merit bonuses

Team Events – ERG memberships, virtual and in person events, and company contests

Flexible Work Options – Remote work allowed, flexible schedules, and telework opportunities. (varies per position)

Comprehensive Wellness Programs - Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year.

All TSTC employees operate according to the terms of the specific contract under which they work. They are responsible for fulfilling the duties of the specific job and are accountable for complying with the terms and conditions of their employment, the TSTC Code of Conduct, and with applicable federal, state and local laws.

As TSTC is an Equal Opportunity Employer, we follow current Federal Discrimination Laws and we do not discriminate against any employee or applicant for employment. TSTC does not discriminate against any employee or applicant for employment due to race, color, national origin, citizenship, religion, creed, age, sex, disability, veteran status and liability for service in the U.S. Armed Forces or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at HR@totalsystech.com or call us at (276) 496-4458.

Ready to apply?

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