CareSync Coordinator

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”.

We are looking for a passionate Care Sync Coordinator.  The ideal candidate will be motivated by joining a quickly growing organization.  Excited to help us improve the care experience for patients and referring providers.  The Patient Support Lead is an organized self-starter that ensures a positive scheduling experience for prospective patients.  The CareSync Coordinator serves as a key team player when interacting and communicating with patients that are referred from our key partners.  Most importantly we’re looking to bring someone into our team who is excited about our mission to improve mental healthcare across the country. 

Expected Hourly Pay: $20.50/hour

Job Responsibilities: 

• The CareSync Coordinator is an essential member of the Care Sync Team by creating a seamless scheduling experience for prospective patients from key referring partners
• Creates a timely and stress-free experience for patients through exceptional customer service and professional conduct 
• Provides proper tracking of visits from key partners to ensure transparency of the referral process
• Ensures patient demographic and insurance information accompanying the referral is accurate and complete; follows up as needed to obtain missing and/or correct information
• Handle incoming and outgoing calls, emails, and faxes
• Assist prospective patients by answering questions and inquiries about our practice 
• Schedule client appointment via screening questions to best match a therapist/Prescriber to meet their needs and requests 
• Maintain client HIPAA rights, and other protections of confidentiality and privacy 
• Submit records to inquiring parties with documentation of proper release forms and materials 
• Ensure prompt, accurate, and efficient handling of documents for filing and scanning 
• Copy/scan/fax/email information as required 
• Obtains and maintains thorough knowledge of insurance plans accepted by the company as well as preauthorization requirements for contracted commercial and governmental plans
• Perform other duties and responsibilities as assigned by CareSync Supervisor  

Ideal Candidate Profile: 

• Passionate about our mission and inspiring others 
• Self-starter, for whom no task is too big or too small and takes ownership of their decisions 
• Contribute to the collective effort both within own scope - and beyond - as needed 
• Creative and strategic thinker 
• A lifelong learner who believes in giving and receiving feedback to get better each day 
• Organized & process-oriented 

Qualifications/Skills:  

• At least one year of experience working in a medical office and/or mental health is (preferred) 
• Experience working with patients who are suffering from anxiety and depression (preferred) 
• Ability to maintain professional appearance and demeanor, and interface well with patients in a mental health setting (preferred) 
• Excellent communication skills and ability to work well with a team 
• Excellent computer skills 

Education and Experience Requirements: 

• Associates or bachelor’s degree (preferred) 
• Some experience in healthcare settings (preferred) 
• Knowledge of working at a clinical setting (preferred) 

#LI-Remote

At Geode Health, we offer:

• Competitive compensation

• Flexible schedule

• In-person and virtual patient visits

• Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)

• Professional development opportunities

• Clinical community, support, and leadership

• Medical, dental and vision benefits

• Life insurance

• Short and long-term disability

• Paid vacation and holidays

• Matching 401k plan

• State of the art technology

Why work for Geode Health?

At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available.  To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care.  We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact.  Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.

To learn more, visit us as www.geodehealth.com

Geode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.

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