Global Travel Manager

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Global Travel Manager

Role Overview
As Global Travel Manager, you will help shape how employees travel worldwide—making business travel easier for travelers while protecting cost, compliance, and supplier value for Otis. Reporting directly to the Director, Supply Chain, Global Travel, you will manage a global travel program with approximately $70M in annual spend and high complexity across regions. You will partner closely with internal teams and external providers to strengthen service, improve processes, and turn data into actions that enhance traveler experience and program performance. This role offers strong visibility, meaningful autonomy, and the opportunity to influence how a global organization travels every day.  (Program scope and complexity reflect the global travel program requirements including major supplier negotiations, partner markets, audit tools, and corporate card administration.) 

On a typical day you will:

- Manage the global travel booking and support experience using the travel management platform (Navan), ensuring travelers receive consistent service across regions and partner agencies.

- Maintain strong working relationships with strategic travel suppliers (airlines, hotels, rental car and ground transportation providers) to support favorable outcomes for the business and travelers.

- Organize regular performance reviews with travel service providers and key suppliers, translating service results and traveler feedback into clear improvement actions.

- Monitor travel policy adoption and identify areas where travelers struggle, then implement practical improvements with internal teams and external partners.

- Coordinate global payment and expense workflows across the expense management tool (Concur) and the corporate card program (Citibank), helping drive compliance and reduce friction for end users.

- Produce clear, decision-ready reporting by analyzing large datasets and converting trends into recommendations for leadership.

- Lead communication and change efforts that improve how employees book, pay, and expense travel—creating a more seamless end-to-end travel experience.

- Own global sourcing initiatives for airlines, hotels, rental car, and ground transportation, leading RFP/RFQ execution, supplier evaluation, contracting coordination, and program rollout to deliver measurable savings and improved traveler experience.

- Contribute to program controls by helping validate that negotiated supplier terms are used accurately and that supporting audit processes are effective.  (These responsibilities align to the global program needs such as partner markets, supplier management, audit tools, and card administration.)

What you will need to be successful:

- Minimum education: Bachelor’s degree (BA/BS) or equivalent experience.

- Experience leading or managing a global or multi-country corporate travel program with multiple stakeholders and competing priorities.

- Hands-on expertise with a travel management platform (Navan) and the ability to drive consistent traveler support and program adoption.

- Strong working knowledge of an expense management tool (Concur) and end-to-end expense processes.

- Working knowledge of a corporate card program (Citibank preferred), including compliance support, rebates, and delinquency monitoring in partnership with Finance.

- Strong analytical skills and the ability to translate complex data into clear insights, actions, and executive-level updates.

- Excellent communication skills and proven ability to influence outcomes in a global, cross-functional environment.

- Travel requirement: occasionally

Local Benefits or Selling Statement

You will work in a highly visible global role with the opportunity to improve the everyday experience of travelers and strengthen relationships with world-class travel partners. Depending on location, benefits may include flexible working arrangements, competitive time off, and access to learning and development opportunities.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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