Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Data Cabling Hardware Support Network Monitoring IT Capacity Management Incident Management Endpoint Devices Motor Vehicle Operation System Administration Help Desk Support Zebra Printers Problem Management

Other Skills

•
Multitasking
•
Calmness Under Pressure

EZCORP

Financial Services

About EZCORP

Formed with 16 pawn stores in 1989, EZCORP has grown into a leading provider of pawn loans in the United States and Latin America. At our pawn stores, we also sell merchandise, primarily collateral forfeited from pawn lending operations and used merchandise purchased from customers. We are dedicated to satisfying the short- term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience. We provide numerous convenient options to obtain short-term cash, including non-recourse pawn loans collateralized by personal property. We also sell pre-owned merchandise to consumers seeking good value. Headquartered in Austin, Texas, EZCORP is traded on NASDAQ under the ticker symbol EZPW. We want you to join us for a career – not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we’ll provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits! At EZCORP, we are committed to fostering an environment that values diversity, inclusion, and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age. We celebrate our Team Members’ differences, experiences, and beliefs. Our dedication to promoting diversity, inclusion and equal opportunity is critical to ensuring that EZCORP can attract and retain talent with the skills and abilities to lead the way today and to step into greater roles tomorrow.

Company type: XLarge

Industry: Financial Services

Founded: 2018

Company size: 5001 - 10000

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Job description

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

Guatemala

Field Support IT responsable de garantizar la continuidad y desempeño óptimo de los activos tecnológicos de la compañía. La persona brindará soporte técnico en sitio, realizará mantenimiento preventivo y correctivo, y gestionará oportunamente cualquier incidencia, escalándola conforme a los tiempos establecidos en los SLA.

Este rol es 100% operativo en campo y requiere alta orientación al servicio, capacidad para resolver problemas y disposición para viajar dentro del país cuando sea necesario.

Responsabilidades Esenciales:

Instalación, configuración, administración y mantenimiento de sistemas informáticos y hardware.
Asegurar el rendimiento óptimo y la disponibilidad de recursos tecnológicos en cada ubicación asignada.
Monitorear el desempeño de redes LAN/WAN y asegurar su correcto funcionamiento.
Identificar, diagnosticar y resolver problemas de red.
Actualizar hardware, software y equipos de telecomunicaciones según las necesidades operativas.
Brindar soporte técnico preventivo y correctivo a sucursales y áreas asignadas.
Escalar incidentes al área correspondiente, cumpliendo con los tiempos establecidos en los SLA.

Educación & Experiencia

Mínimo 3 años de experiencia en soporte técnico en campo.
Ingeniería en Electrónica, Computación, Telecomunicaciones o carreras afines.
Conocimiento sólido en:
Redes y cableado estructurado.
Diagnóstico y reparación de hardware y software.
Configuración de dispositivos como laptops, impresoras, multifuncionales, tablets, iPads, entre otros.
Preferiblemente con experiencia en equipos marca Zebra (impresoras, escáneres, computadoras móviles).
Experiencia en atención a usuarios y solución eficiente de incidencias técnicas.
Capacidad para trabajar bajo presión y en múltiples prioridades simultáneas.

Requisitos adicionales indispensables