Account Director at Incubeta

About Incubeta:

Incubeta is a global marketing partner focused on driving profitable growth by bringing media, creative, data, and technology together into one integrated solution. We partner with CMOs and business leaders who demand clarity, accountability, and meaningful results. We are positioned for momentum in the Americas, believing the future belongs to agencies that can connect performance and brand, strategy and execution, creative and media.

About you:

We are looking for a meticulous, process-driven Client Services / Project Manager to join our dedicated SAP account team. You will serve as the primary daily point of contact for our EMEA-based clients, ensuring that project briefs are captured accurately, production stays on track, and—most importantly—the final creative deliverables are flawless before they reach the client. This role should be able to QA detailed deliverables and develop relationships with select client stakeholders including leading calls, helping develop client growth strategy and be a confident contributor to in-person client meetings. The overall expectation is 70% focused on delivery management of assets and feedback and 30% client growth strategy/relationship building.

Key Responsibilities

1. Brief Management & Intake (Opal)

• Monitor the client’s internal system (Opal) for new project briefs.
• Evaluate each brief against our Statement of Work (SOW) to determine if it is a Standard Package or a Custom Request.
• Audit briefs for completeness; proactively "circle back" with SAP stakeholders to fill in missing information or clarify creative direction.

2. Production Workflow (Lytho)

• Translate client briefs into our internal creative management tool (Lytho) with high technical accuracy.
• Hand off projects to the creative team, providing clear context and ensuring they have everything they need to succeed.
• Act as the liaison between the Creative PM and the client to resolve any roadblocks or questions that arise during production.

3. Quality Control: The "Last Line of Defense"

• Perform a final QA on all creative assets before delivery.
• Ensure every asset matches the brief, meets brand standards, and hits all technical criteria. You are the final set of eyes responsible for "perfect" delivery.

4. Client Communications & Delivery

• Upload finished assets back into Opal and manage the feedback loop.
• Track all delivery dates and proactively follow up with clients when feedback windows are missed.
• Contribute on client status meetings, providing real-time updates on project health and timelines.
• Collaborate internally on process improvements to make the SAP workflow faster and more efficient.

5. Growth Strategy

• Work with EMEA teams on reporting of current performance. Including adding strategic recommendations based on data in conjunction with in-house analytics team.
• Work with Client Service lead to develop and execute a client growth roadmap that includes quarterly or bi-annual in-person opportunity workshops, quarterly performance presentations, and capability planning.
• Assist or lead weekly calls with stakeholders on current and upcoming projects
• Lead weekly calls with OMD for alignment with media teams.

Candidate Profile: What You Need to Succeed

• EMEA Availability: This role is specifically timed to support our client in their time zone. You must be available during standard EMEA working hours. In particular trafficking requests in the morning for the execution teams.
• German Speaking: Must speak fluent german, being able to review and contribute to German assets.
• Extreme Attention to Detail: You’re the type of person who catches a typo or a wrong hex code at a glance. You take pride in being the "final filter."
• Process-Oriented: You enjoy the rhythm of a high-volume account and aren't afraid of repetitive tasks if it means maintaining a well-oiled machine.
• Tech Savvy: Experience with Opal, Lytho, Gdrive, Sharepoint is a major plus.
• Creative Literacy: You understand digital marketing formats (Paid Social, PMAX, etc.) and know what a "good" brief looks like.
• Professional Presence: You can hold your own on a Teams chats and calls with stakeholders, providing clear updates and managing expectations with a "client-first" attitude.
• Client Strategic Support & Partnership: Able to collaborate and resolve some issues with the client during EMEA working hours and think about the larger picture on how to streamline timelines, improve client comms, or introduce new opportunities.

Emotional Fortitude: Able to separate project feedback from personal feedback. A problem with the business should not affect your belief in yourself.