Customer Success Executive

What’s the Opportunity

We’re looking for a dedicated and proactive Customer Success Executive to join the Dealer Success team at DoneDeal. In this role, you will take an active approach to building and maintaining strong relationships with our motor dealer customers, ensuring they are set up for success and getting the most value from their DoneDeal subscription and our full suite of products.

You’ll be joining a highly driven, high-performing team who are plugged in to what’s happening across the business and with our dealers. It’s a fast-moving environment where there are many things happening at once, so being organised, responsive and proactive is essential to thrive and contribute at the level the team operates.

You will collaborate with Account Managers to lead all aspects of dealer portfolios, assist with onboarding, handle inquiries and guide them through to success. You will be the go-to person for technical troubleshooting ensuring long-term satisfaction, retention, and growth for our dealers.

Please note: This is a high impact junior position.

The successful candidate will be:

A great teammate – You will collaborate closely with your colleagues to gain insight into customer issues, learn from each other, and continually improve how we support each other and our customers.

A proud advocate – You will represent the voice of our customers and demonstrate empathy, resourcefulness, and a solutions-focused attitude bringing customer feedback to the product and commercial team for follow-up.

Systems' savvy – You’re confident using tools like Intercom and Salesforce and utilise functionality to improve and simplify how we work.

Commercially aware – You understand how your work contributes to team objectives and key results and the bigger picture of our business success.

A relationship builder – You know that success isn’t just about solving problems, it’s about building trust. You will be comfortable managing accounts and contributing to long-term client relationships alongside our Sales team. You will support our customers to navigate our product and inspire confidence.

Naturally Curious – You are eager to learn the ins and outs of DoneDeal and our DealerHub products and services and find creative ways to solve customer problems.

A collaborator – You will partner closely with cross-functional teams including Sales, Product and Engineering to deliver excellent outcomes for our customers.