Not your traditional insurance company—and that’s exactly how we like it!
At The Liberty Company, we’re redefining what it means to build a career in insurance. Our award-winning culture, recognized year after year—celebrates entrepreneurship, collaboration, and a genuine commitment to employee wellness. Here, we don’t just talk about culture; we live it. We believe your work should bring you your JOB—the Joy of Being. That means feeling valued, supported, and inspired while doing meaningful work alongside people who care. As we continue to grow, we’re looking for individuals who want to contribute ideas, innovate with purpose, and thrive in an environment where positivity and growth go hand in hand.
We support our people with competitive total compensation, comprehensive benefits, generous paid time off and holidays, continued education opportunities, and company-sponsored programs focused on wellness, stress management, and community involvement—because your career and your well-being both matter here. We are looking for an experienced Commercial Lines Account Executive to join our Liberty Central Coast team. The ideal candidate will have industry knowledge and experience with California markets and thrive in a high-volume, fast-paced environment. This is someone who must be able to demonstrate a high level of patience, attention to detail, as well as organization and time management skills.
Position Summary:
Employee uses their qualifications, experience, expertise, judgment and discretion to obtain, maintain, service, market and grow the insurance business of The Liberty Company (“Company”). Assists Company clients with obtaining/renewing insurance coverage for Company clients on terms and at prices that are competitive and appropriate. Assists Company in managing all aspects of Company’s relationship with Company’s clients, including administration, marketing, customer service, and receivables. Assists Company in managing all aspects of Company’s appointments with carriers, including assisting with audits, memos and updates.
Primary Responsibilities:
- Primarily responsible for middle market commercial lines accounts.
- Prepare submissions for Company accounts, including new/renewal business, market Company accounts as appropriate, and prepare and present proposals for Company accounts, including on-site meetings as appropriate.
- Oversee quality control and compliance duties to ensure adherence to regulatory standards and company policies.
- Prepare change requests for Company and Company accounts
- Review audits, policies and endorsements for accuracy.
- Initiate new account files in related agency management system.
- Invoice Company accounts (agency bill transactions)
- Assist Company and carriers with collections.
- Assist Company with carrier audits, including audit disputes.
- Prepare and implement marketing strategies, particularly with respect to upcoming expirations (within 120 days).
- Manage account cancellations as appropriate, including communicating with Company’s carriers and clients to address cancellations, ensure continuation of coverage, and mediate any issues or disputes related to cancellation.
- Manage carrier memos and process updates.
- Manage Company account requests, including requests for ID cards, evidence of property, certificates of insurance, binders, policies and related documents.
- Evaluate Company accounts’ exposure and risk in determining appropriate markets for obtaining quotes.
- Use experience, expertise, judgment and discretion in selection of carriers for Company accounts.
- Obtains quotes for coverage, negotiates with carriers regarding coverage terms and interprets coverage for clients.
- Evaluate and recommend additional coverage to Company clients based on client needs.
- Delegate assignments to administrative assistants, as appropriate.
- Manage Company accounts by, among other duties, keeping other team members fully informed of all important activities on Company accounts.
- Manage Company receivables, renewals/expirations, as appropriate.
- As appropriate, act as Company liaison with carriers and clients regarding complaints, claims, and grievances related to assigned accounts. Using experience, expertise, judgment and discretion, attempt to resolve complaints, claims, and grievances related to assigned accounts.
Performance Expectations:
- Service Company and clients in a manner to avoid potential exposure to E&O claims.
- Alert team members and Company executives of incidents that may require intervention.
- Be responsive to phone calls and e-mails.
- Be responsive to Company client requests (e.g. ID cards, certs, binders).
- Maintain current, consistent, detailed documentation on all client activity, phone conversations, and correspondence in AMS360 OR Epic.
- Prioritize workload and request assistance as necessary to reduce backlog.
- Participate with executives, senior management and other team members (departments/personnel) on special projects and on the formulation and implementation of Company policies and procedures, as needed.
- Keep current on rates, forms and coverage changes through bulletins, trade publications, seminars and other forms of continuing education.
- Participate in seminars and classes to continue development of qualifications, expertise and experience.
