Position: Discord Community Lead
Location: Remote (Global)
Employment Type: Full-Time
Type of contract: Independent contractor
🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️
SCOPE OF THE ROLE:
We are looking for a Discord community lead to own, build, and scale a high-quality community experience. This is not a passive moderation role—you will be responsible for community health, engagement systems, moderator leadership, and feedback loops that directly impact retention and growth.
You will act as the operator behind the community, ensuring it is structured, engaging, and aligned with business goals—not just active, but valuable.
RESPONSIBILITIES
1. Community Strategy & Health
- Define and enforce community guidelines, tone, and culture
- Monitor and improve overall community health (engagement, sentiment, retention)
- Identify risks early (toxicity, disengagement, spam patterns) and act proactively
2. Engagement & Activation
- Design and execute structured engagement initiatives (AMAs, events, challenges, content drops)
- Drive consistent, meaningful interaction—not surface-level chatter
- Convert passive members (lurkers) into active participants
3. Moderation Systems & Leadership
- Recruit, onboard, and manage a team of moderators across time zones
- Build clear moderation workflows, escalation paths, and SOPs
- Ensure consistent enforcement of rules without damaging community trust
4. Conflict Resolution & Crisis Management
- Handle disputes, escalations, and sensitive community issues
- Make high-judgment decisions (warnings, bans, conflict mediation)
- Maintain a balance between authority and community trust
5. Insights & Feedback Loop
- Track and report on key community metrics (engagement, activity, retention)
- Surface actionable insights to internal teams (product, marketing, growth)
- Identify trends, recurring feedback, and opportunities for improvement
REQUIREMENTS:
Experience
- 3+ years managing Discord or online communities at scale (1,000+ members)
- Proven experience leading moderators or community teams
- Experience designing and running engagement initiatives or programs
Skills & Competencies
- Strong understanding of community dynamics and behavior patterns
- Ability to build systems (not just react to issues)
- Excellent written communication and tone management
- High emotional intelligence and conflict resolution ability
- Data-driven mindset with the ability to translate insights into action
Tools & Platforms
- Discord (advanced knowledge: roles, permissions, bots, automation)
- Community tools (e.g., bots, analytics tools, moderation tools)
- Project management tools (Notion, Slack, etc.)
