Location: 100% Remote
Schedule: Monday to Friday 8am to 5pm PST
Conditions: Long Term Independent Contractor
Reporting: Reports directly to the Founder / CEO
Overview
We’re looking for a Head of Operations to build and own the operating system of a fast-growing DTC brand scaling from ~$13M to $20M+. This role is responsible for turning strategy into execution at scale — owning the cadence, systems, and infrastructure that keep the business running efficiently without relying on the Founder.
You will not own growth or creative — you will own the machine that makes those teams perform better.
What You’ll Own
Operating System & Execution
- Build and run the company’s weekly operating cadence (leadership meetings, KPIs, accountability)
- Establish and manage team scorecards, 1:1 structures, and performance tracking
- Ensure clear ownership, priorities, and execution across all functions
Cross-Functional Operations
- Act as the central operator connecting Growth, CX, Supply Chain, and Finance
- Ensure the business can scale (spend, demand, launches) without operational breakdowns
- Identify risks early and implement solutions before they impact performance
Supply Chain & Vendor Management
- Oversee inventory planning, 3PLs, and contract manufacturers
- Ensure high in-stock rates on key SKUs (Amazon & DTC)
- Audit and optimize vendor relationships, costs, and dependencies
Finance Operations
- Own operational finance workflows (bill pay, vendor payments, subscriptions)
- Monitor daily P&L performance and flag issues proactively
- Build and maintain a rolling cash forecast
People & Process
- Own hiring operations, onboarding, and team structure
- Ensure every role has clear KPIs and accountability
- Build SOPs and scalable processes across the organization
Systems & Infrastructure
- Own and optimize tools like Notion, Google Drive, and internal systems
- Audit and streamline the tech stack
- Implement automation and AI-driven workflows to improve efficiency
Requirements
Experience
- 3–7+ years in operations within a DTC / eCommerce brand
- Experience scaling a business from ~$10M to $30M+ (or similar stage)
- Strong exposure to supply chain, fulfillment, and vendor management
- Experience owning internal operations, not just projects
Core Skills
- Deep understanding of operating systems (EOS or similar)
- Strong financial literacy (P&L, forecasting, cost control)
- Experience building and managing processes, SOPs, and team structures
- High proficiency with tools like Notion, Slack, and operational dashboards
- Comfortable using AI tools (ChatGPT, Claude, etc.) in daily workflows
Leadership & Mindset
- Highly execution-oriented — moves fast and takes ownership
- Strong organizational and prioritization skills
- Able to balance speed with structure
- Proactive problem-solver who anticipates issues before they happen
Nice to Have
- Experience in supplements, health, wellness, or fitness
- Experience working with 3PLs and contract manufacturers
- Built automation systems or internal AI tools
What Success Looks Like
- Founder is no longer involved in day-to-day operations (<5 hrs/week → <2 hrs/week)
- Clear operating cadence and accountability across all teams
- Improved inventory health and supply chain reliability
- Accurate financial visibility and forecasting
- Faster execution with less chaos and fewer bottlenecks
- Scalable systems that support continued growth
What This Role Is NOT
- Not a growth or marketing role
- Not a creative or brand role
- Not a project manager tracking tasks
This is a true operator role: owning outcomes, systems, and execution at scale.
