Customer Service Representative

Do You Want To Go Further With Hempel and Working in a Safe, Inclusive, and Equitable Environment? If, yes, we invite you to become our new customer Care Representative at Hempel Morocco. Your journey with us starts here! This role is an outstanding sex month contract opportunity to kick-start a career within the chemical industry and build a strong network.

Do You Also Believe People Are a Company’s Greatest Asset?

We are looking for you, a Customer Care Representative who will be instrumental in providing an excellent service by ensuring implementation of key practices and initiatives that increase the efficiency our commercial sales activities in Morocco.

As part of our team, you will be a first point of contact for our customers, reinforcing our Business-to-Customer service, and working with several team members and stakeholders to ensure a flawless service.

These are some of the tasks of the role:

• Process sales order in the ERP system as per the care working procedures, from various entry channels (including facilitating the product availability, alternative finding, initiating and/or multi-tint productions, facilitating the timely delivery, invoicing process, archiving, etc).

• Prioritize orders in case of shortages as per the customer classification, coordinate return orders and issuing related credit notes.

• Proactively own the outbound and inbound communication with the customers, ensuring a professional communication level and a phenomenal customer experience.

• Any general task and/or activity may be required and related to the above functions in accordance with the business requirements of the company.

Do You Want to Work in an Environment Where All Voices Are Respected?

Reporting to the Regional Customer Care Manager, you will have the outstanding opportunity to agree with a truly exciting team and colleagues, working at our Hempel’s offices located in Morocco – Casablanca

• Experience and/or strong curiosity about dynamic Business-to-Customer service environments.

• Knowledge of ERP systems (Microsoft preferred). Experience with CRM systems is appreciated.

• Expertise in the paint sector is valuable but not required.

• Proficient communication skills in French and English (this requirement is indispensable for the role). However, if you speak Spanish, Portuguese, or any other European language, we encourage you to apply as well.

Can You Balance Ambition with Care for Your Colleagues?

At Hempel Morocco, we believe that exceptional customer care is built on a foundation of key competencies:

• Effective communication skills.

• Problem-solving abilities.

• Empathy and patience.

• Proactiveness and well balance sense of urgency.

• Self-motivation.

Sounds like a match?

To apply for this position, please submit your application/motivation letter with a CV in English via our recruitment system by clicking the link ‘Apply’. This role offers an exceptional 6 months contract contract, perfect for launching a career in the chemical industry.

Application due

Seniority Level

Job Functions

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.