Director of Customer Success at Movn Health

A little about Movn Health

Movn Health is redefining how people recover from heart disease. As the nation’s leading virtual cardiac rehabilitation and cardiovascular care provider, our mission is to help every person live a longer, stronger, and more confident life after a heart event.

Developed in collaboration with Stanford University and grounded in decades of published clinical research, Movn delivers a recovery experience that is personalized, compassionate, and proven to improve outcomes. Our fully virtual program makes world-class cardiac rehab accessible from home-helping patients build lasting heart-healthy habits while reducing hospital readmissions and costs for our partners.

At Movn Health, we believe heart care should be human, proactive, and accessible to everyone-and we’re building the future of cardiac recovery to make that vision real.

What we're looking for

We’re looking for a Senior Account Manager who thrives on building long-term relationships, expanding existing business, and driving measurable growth. You’ll be out in the field meeting cardiologists, practice managers, and hospital administrators—helping them see how our virtual cardiac rehab solutions improve patient lives and deliver measurable value to their organizations.

Your focus: retain and grow existing accounts, drive referrals and renewals, and expand utilization under our national payer contracts. You’ll own the revenue and net retention metrics for your territory, with full autonomy to make it happen your way. Reports to CEO.

Significant Travel - Based in East Coast and South Preferred

What You’ll Do

• Grow referral volume and renewals significantly across existing partnerships in multiple states.
• Sign and activate new provider groups under existing payer agreements.
• Achieve >100% NRR through upsells, site expansions, and consistent engagement.
• Expand existing accounts by turning satisfied providers into referral champions.
• Activate and manage health plan partnerships to grow patient referrals
• Build an execute standard implementation playbook for launch
• Create an execute a cadence of QBRs with all partners
• Build deep, trust-based relationships with key stakeholders through frequent onsite visits, meetings, and follow-ups.

Qualifications

• 5–8 years in provider relations, physician outreach, or healthcare sales, ideally in cardiology, chronic care, or digital health.
• Proven success expanding existing accounts and driving renewals with ≥$2M annual book of business.
• Demonstrated experience selling digital health, cardiovascular, or RPM/CCM solutions - with references
• Clinical or allied health background (RN, Exercise Physiologist, etc.) a plus — ability to “speak clinical
• Bachelor’s degree required; MHA or MBA preferred.
• Strong comfort with travel, in-person meetings, and relationship-based selling.
• Experience navigating hospital systems, medical groups, and payer-provider dynamics.

What we are looking for

• Natural relationship-builder and strategic thinker who loves being face-to-face.
• Metrics-driven operator who tracks growth, referrals, and NRR religiously.
• Mission-oriented — passionate about helping patients access life-saving care.
• Comfort working in a startup environment - You’ve had enough of corporate drudgery. You want to move fast, make decisions, and see your work directly change patients’ lives — this is that kind of place.