Role Summary

The Performance Management Principal is a senior individual contributor responsible for advancing administrative expense discipline and driving efficiency and effectiveness priorities across Cigna Healthcare. This role serves as the single point of accountability for performance transparency, cost-to-serve insights, and executive-ready materials that inform leadership decisions.

The principal designs and owns the operating expense framework, translates analyses into actionable insights, and ensures leadership has a clear, consistent view of where and why we spend money, how it drives business outcomes, and where we have opportunities. This role partners closely with Finance, Business Technology, HR, and other enterprise stakeholders, operating with a high degree of judgment, influence, and independence.

Impact Statement

This role is critical to strengthening financial discipline, enabling informed trade-offs, and improving Cigna Healthcare’s efficiency and effectiveness. By creating clarity around cost-to-serve, discretionary spend, and operating performance, the Performance Management Principal acts as a force multiplier for leadership—ensuring decisions are grounded in fact, aligned to strategy, and executed with accountability.

Key Responsibilities

Admin Expense (OpEx / SG&A) Management

• Own and drive the administrative expense management agenda across the health plan, establishing clear standards, frameworks, and operating discipline.
• Partner with Finance and Business leaders to ensure consistent interpretation, governance, and accountability for OpEx decisions.
• Design and maintain a comprehensive OpEx placemat containing trends, risks, and opportunities, and elevate insights with recommendations and trade-offs for leadership consideration.

MBR & Executive Performance Materials

• Own the aggregation of Monthly Business Review (MBR) materials, including various placemats and scorecards.

• Partner with stakeholders to continuously improve metrics, definitions, and usability.
• Ensure scorecards align with leadership priorities, enable accountability, and support proactive management rather than retrospective review.

Activation of Strategic Initiatives

• Drive and deploy identified activities that cut across multiple teams.
• Influence without authority by grounding recommendations in data, business context, and enterprise perspective.
• Drive consistency across teams while respecting nuance in how different parts of the business operate.
• Operate as a trusted advisor to senior leaders, balancing analytical rigor with practical judgment.

Qualifications

• 8+ years of experience in performance management, expense management, finance, or business operations within Cigna.
• Deep understanding of Cigna's SG&A / administrative expense structures and operating models.
• Demonstrated ability to translate detailed financial data into clear, executive-level insights.
• Proven experience owning executive-facing materials (e.g., MBRs, scorecards, performance narratives).
• Strong analytical, problem-solving, and storytelling skills.
• Exceptional judgment and comfort operating independently in ambiguous, high-stakes environments.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.