Program Manager I

Agency

Dept of Insurance

Division

Office of State Fire Marshal

Job Classification Title

Program Manager I (NS)

Position Number

65042861

Grade

NC20

About Us

The mission of the North Carolina Department of Insurance is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. Our agency licenses insurance agents, adjusters, bail bondsmen and more, along with investigating fraud matters involving insurance consumers and any entity or individual regulated by the Department. In an ever-changing environment, it is the vision of the Department of Insurance to maintain the stabilization of the insurance industry in order to provide more products, competitive prices and consumer protection.

Description of Work

Salary Recruitment Range: $70,478 - $80,000
Salary Grade: NC20

The posting will close at 11:59 p.m. the night before the closing date.

This position currently qualifies for a hybrid telework option with routine office and up to one remote workday per week. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Primary Purpose of the Position:

This position manages and administers the North Carolina Workers’ Compensation Fund for eligible firefighters and rescue/EMS personnel in accordance with NCGS 58-87-10. The position oversees fund operations to ensure timely and accurate delivery of workers’ compensation benefits to eligible units, entities, employees, and volunteers for compensable injuries and deaths. Responsibilities include contracting with and overseeing a third-party administrator, reviewing and monitoring fund expenditures, and ensuring statutory compliance with Chapter 97 and all applicable regulations. The position manages the annual actuarial study to determine funding needs, monitors claim trends, and provides financial analysis to ensure the fund’s stability and ability to meet current and future obligations. This role coordinates the collection of participation premiums and works closely with the State Treasurer to manage and track fund revenue, including tax allocations. The position communicates regularly with local fire departments, rescue/EMS units, and eligible entities to provide guidance on claims processes and program requirements while maintaining accountability to the State Fire and Rescue Commission and the Department of Insurance through regular reporting. This role supports the mission of the Office of State Fire Marshal by ensuring the financial protection and safety of North Carolina’s volunteer and eligible safety workers while maintaining the integrity and sustainability of the Workers’ Compensation Fund.

Knowledge Skills and Abilities/Management Preferences

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

Minimum Education and Experience:

Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience.

Management Preferences:

• Possession of relevant insurance certifications, diplomas, or professional designations (e.g. CRM, CPCU, ARM)
• Demonstrated experience working with workers' compensation, health/medical, and property insurance programs, preferably within a state government or municipal environment
• Ability to travel throughout the 100 NC counties

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Benefits of NC State Employment:

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits include:

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA 
• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

Learn more about employee perks/benefits:

• Why Work For NC?
• NC OSHR: Benefits

Supplemental and Contact Information:

For consideration for this vacancy, all applicants must complete an online application using the “APPLY” button above.

  
To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.

***Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***

Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. 

The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution.
  
The Department of Insurance/Industrial Commission is an Equal Employment Opportunity employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.

• Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified.
• Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
• Applicants seeking Veteran's Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.

Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied.

For more information about NCDOI: http://www.ncdoi.gov/

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Carlie Grace Perry

Recruiter Email:

CARLIE.PERRY@NCDOI.GOV