Program Manager, Technology

Position Title: Program Manager, Technology

 

Base Salary: $105,000 to $155,000 annually DOE

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

 

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

 

Our Company Values: 

 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust: We build trust through clear, honest, human communication. 
  

 

Job Summary

The Program Manager for Technology leads the planning and execution of telecommunications and network modernization programs composed of multiple related projects within a defined domain.

This role is responsible for coordinating project teams, managing cross-functional alignment, and ensuring program outcomes are delivered on time, within scope, and aligned to business strategy. The role brings structure, discipline, and accountability to complex, multi-project efforts in a highly technical environment.

The Program Manager also ensures that program deliverables support operational readiness and long-term strategic objectives.

 

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

 

Program Leadership & Delivery

·        Lead delivery of complex telecom and network technology programs, overseeing multiple related projects within the assigned domain.

·        Coordinate project managers and cross-functional teams including network engineering, IT, operations, vendors, and business stakeholders.

·        Employee may manage and oversee contractors or external project leads executing projects within the program, ensuring alignment to program goals, timelines, and delivery standards.

 

Program Planning, Governance & Risk Management

·        Develop and maintain integrated project plans, including scope, schedules, dependencies, and sequencing across projects.

·        Establish and manage program governance, ensuring consistent delivery standards and cadence across all program projects.

·        Manage program and project-level risks, issues, and dependencies, driving timely mitigation and escalation when necessary.

 

Resource & Financial Management

·        Optimize resource allocation and capacity planning across program workstreams.

·        Monitor program and project-level financial performance, including budgets, forecasts, and funding alignment.

 

Stakeholder Communication & Continuous Improvement

·        Ensure clear communication of program status, timelines, impacts, and risks to leadership and stakeholders.

·        Support continuous improvement of program management processes and delivery discipline.

 

Operational Readiness & Strategic Alignment

·        Ensure programs meet operational readiness requirements and support transition to production and field teams.

·        Align program outcomes to strategic goals and ensure benefits realization is tracked and reported.

 

Other Duties

·        Performs other duties as required to support the business and evolving organization.

 

Required Qualifications:

·        High school diploma or GED.

·        Bachelor’s degree in a related field or equivalent professional experience.

·        Minimum of five (5) years of project or program management experience in telecommunications, technology, or a related field.

·        Proven experience leading multi-project programs or complex technology initiatives.

·        Strong understanding of network infrastructure, platforms, and telecom environments.

·        Demonstrated success coordinating cross functional teams in fast paced environments.

·        Excellent organizational, communication, and stakeholder management skills.

·        Ability to bring structure, clarity, and execution discipline to ambiguous or complex initiatives.

·        Strong analytical and problem-solving skills with the ability to interpret technical information and translate it for business stakeholders.

 

 

 

Preferred Qualifications:

·        Experience with network modernization, transformation, or infrastructure initiatives.

·        Familiarity with Agile, Waterfall, and hybrid delivery methodologies.

·        Experience using project management tools such as Smartsheet, Jira, and Confluence.

·        Strong attention to detail and ability to manage multiple priorities.

·        Ability to work independently while collaborating across teams.

·        Ability to influence and motivate cross functional partners.

·        Experience managing vendor or partner relationships, including contract deliverables and performance.

·        Demonstrated knowledge of business operations workflows and the project deployment lifecycle, including design, build, test, and launch phases.

·        Experience developing program level dashboards, reporting, and performance metrics.