Role overview

Qualifications

Technician or Engineer in Computer Science/Computing (hardware and software)
Technician or Engineer in Electronics
Technician or Engineer in Networking
Valid driver's license with willingness to travel to nearby areas and to work weekend on-call shifts; proficient in using a multimeter

Responsibilities

Provide field service maintenance for NCR Retail equipment, including ATM technologies, POS terminals, and communications devices, performing preventive and corrective maintenance and ensuring service quality.
Complete service reports and tickets; update systems via the company's application.
Manage parts lifecycle: collection, receipt, return, and delivery.
Communicate with various operational areas and follow escalation procedures with operational supervision.

Key facts

Remote from: Mexico
Full time
Expert & Leadership (>10 years)
English

Hard skills

Network Troubleshooting Hardware Support Electrical Testing Instruments Logistics Escalation Management Service Level Management

Other skills

Verbal Communication Skills
Teamwork
Calmness Under Pressure

About the company

NCR Atleos

Banking

NCR has separated into two separate and distinct companies: NCR Atleos and NCR Voyix. NCR Atleos (NYSE: NATL) is a leader in facilitating banks and retailers to deliver best-in-class self-service banking experiences for consumers. NCR Atleos helps customers expand their reach, provide greater financial access for customers and reduce operational complexity through industry-leading technologies, unmatched global services capabilities, the largest surcharge-free network and expertise in running ATM networks. NCR Atleos is headquartered in Atlanta, Georgia, with 20,000 employees globally.

Company details

Company typeScaleup

IndustryBanking

Company size10001

Links

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Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Responsabilidades del puesto:

Atención de equipos en campo marca NCR – Retail – Equipos de comunicaciones y otras marcas, tanto de manera preventiva y correctiva, asegurando la calidad en la atención de cada actividad.

Tareas laborales diarias:

Atención de equipos correctivos y preventivos de tecnologías de ATM NCR – Terminales punto de venta – Equipos de comunicaciones.
Llenado de reportes / folios de atención de servicio.
Actualización de sistema a través de aplicación de la empresa.
Gestión, recolección, recibo, retorno y entrega de partes.
Realizar comunicaciones con las diferentes áreas de la operación.
Seguir niveles de escalamiento y comunicación con supervisión operativa.

Requisitos del rol:

Técnico o Ingeniero en Computación (Hardware y Software).
Técnico o ingeniero en electrónica.
Técnico o Ingeniero en Redes - networking.
Licencia de chofer habilitada - vigente.
Utilización de Multímetro.
Residir en Reynosa.
Disponibilidad para trabajar en fines de semana (guardias).
Disponibilidad para desplazarse y trabajar en zonas aledañas.

Competencias:

Vocacion de servicio
Habilidades comunicacionales
Trabajo en equipo
Trabajo bajo presión

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.