Pay Plan Title: Coordinator
Working Title: Quality Assurance (QA) Coordinator
FLSA Status: Exempt
Posting Salary Range: $54,106 - $67,210
Office Location: Remote within North Carolina.
POSTING DETAILS:
Make an Impact
Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.
Why Work for Us?
Trillium believes that empowering others begins with supporting our team. We offer our employees:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.
If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!
What We’re Looking For
Trillium Health Resources has a career opening for a Quality Assurance (QA) Coordinator to join our team! The Quality Assurance (QA) Coordinator is responsible for assuring the agencies’ compliance with state contractual requirements and national accreditation standards. This position is responsible for various quality assurance file reviews and quality improvement job activities throughout the organization. This employee will provide guidance and support to other Quality Management staff as needed. In addition to performing accreditation/compliance auditing activities, this position also supports the day-to-day operations of the Quality Management Department, such as managing committee support, data analysis/reporting, training, and other tasks as assigned.
On a typical day, you might:
- Maintain a working knowledge of all Federal Medicaid regulations, State rules and accreditation standards, and Trillium contractual requirements through ongoing review of documents such as contracts and manuals.
- Support the quality management department with the organization’s achievement and on-going maintenance of national accreditation. This may include participation in workgroups, interpretation of standards, identification and development of systems to meet minimum standards, scheduling and conducting reviews of the organization and any needed follow up as a result of those reviews.
- Assist with internal monitoring and evaluation of activities as needed to ensure compliance with accreditation standards and State requirements. In collaboration with other functional areas of the organization this position is responsible for measuring and tracking various performance indicators through ongoing assessment of the organization. When necessary, participate in the Quality Improvement Committee as a non-voting member.
- Develop audit tools (internal + external) based on requirements defined by DMH/DHB, CMS- Federal regs, and/or NCQA guidelines.
- Collaborate cross departmentally for TCL file reviews to ensure that network providers are monitoring for compliance with standards.
Employee Benefits:
Trillium knows that work/life balance is essential. That’s why we offer:
- Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
Qualifications
Required:
- High School Diploma/GED and a minimum of six (6) years of experience working with BH/MH/SU/IDD members and/or in the BH/MH/SU/IDD system; OR
- Associate’s degree and a minimum of four (4) years of experience working with BH/MH/SU/IDD members and/or in the BH/MH/SU/IDD system; OR
- Bachelor’s degree and a minimum of two (2) years of experience working with BH/MH/SU/IDD members and/or in the BH/MH/SU/IDD system; OR
- Equivalent combination of education/experience.
- Must have a valid driver’s license.
- Must reside within North Carolina.
- Must be able to travel within catchment as required.
Preferred:
- Human Services degree.
- Experience in a managed care environment. Previous experience in a QA/QI related position and previous participation in a national accreditation process are both highly preferred.
Deadline for Application: Thursday, April 16, 2026 at 11:59pm
How to Apply
To be considered, submit your application and resume through our ADP Career Center. Your resume must include:
- Employer name, dates of service (month/year), average hours worked per week, and essential job duties
- Education details (degree type, date awarded, institution, field of study)
- Licensure/certification information, if applicable
After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.
Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.
Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.
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