Senior Project Manager – Healthcare IT

This is a remote position.

Fraser Health (FH) is seeking a Senior Project Manager to support the Digital Business Services & Solutions team within the Digital Enablement portfolio. The Senior Project Manager will lead the end‑to‑end delivery of the Physician Billing, Scheduling, and On‑Call Modernization initiative, ensuring continuity of operations, reduction of operational risk, and successful implementation of a modern, enterprise‑wide solution.

The Project Manager will be responsible for leading procurement, contract execution, and implementation of the selected enterprise Physician Billing, Scheduling, and On‑Call platform,replacing fragmented and legacy systems that currently pose compliance, efficiency, and sustainability risks. This includes managing the transition from the existing physician billing vendor ahead of the 2026 contract expiry and overseeing the replacement of the custom on‑call application that is nearing end‑of‑life.

The Project Manager will engage and coordinate with the application vendor and internal Fraser Health stakeholders to oversee implementation across all solution components, including physician billing, centralized scheduling, real‑time on‑call management, mobile functionality, and system integrations. The role will provide oversight to ensure alignment with several stakeholders within Fraser Health like theMedical Affairs team, Physicians, Hospitalists, Nurse Practitioners, PHSA, Contract Management office, Integration teams, Privacy, Securityetc.

This role will be accountable for governance, stakeholder coordination, integration oversight, risk and issue management, testing, user adoption, go‑live activities, and transition to sustained operations. The Project Manager will ensure the solution is successfully operationalized, supports physician engagement and workload equity, enables data‑driven decision‑making, and delivers measurable financial and operational benefits for Fraser Health.

Requirements

2.2 Services Required: 

Objective:
Provide end‑to‑end Project Management services to plan, govern, deliver, and operationalize an enterprise Physician Billing, Scheduling, and On‑Call solution that ensures operational continuity, mitigates contract and system end‑of‑life risks, and modernizes physician workforce management across Fraser Health in a secure, compliant, and scalable manner.

Scope of Services:
The Project Manager (PM) will be responsible for overall project leadership and delivery, including procurement support, governance, stakeholder coordination, planning, execution, integration oversight, change management, and transition to sustained operations.

·       Establish and manage project governance in alignment with Fraser Health PMO and Digital Enablement standards

·       Develop and maintain core project artifacts including:

o   Project Charter

o   Project Management Plan

o   Detailed Work Plan and Schedule

o   RACI, SLA, KBetc

o   Risk, Issue, and Dependency Register

·       Track budget, timelines, scope, and key risks, including contract expiry and system endoflife dependencies

·       Provide regular executive and operational status reporting

·       Coordinate Steering Committee and Working Group cadence, agendas, and materials

·        Serve as the central coordination point across Medical Affairs, Digital Enablement, Contract Management Office, Biztalk Integration teams, IMITS, Finance, Privacy, Security, Clinical Operations, and the vendor.

·        Facilitate alignment between business, clinical, technical, and operational stakeholders

·        Ensure clear, consistent communication throughout procurement, implementation, and transition phases

·        Support procurement activities and contract execution for the enterprise Physician Billing, Scheduling, and On‑Call solution

·        Coordinate with Legal, Finance, Privacy, and Procurement to ensure contractual and operational readiness

·        Manage vendor engagement, deliverables, dependencies, and escalation pathways

·        Lead business, functional, technical, and workflow requirements gathering for:

o   Physician Billing (FFS, APP, blended models)

o   Centralized Scheduling

o   On‑Call Management

o   Mobile functionality

·        Oversee integration planning and execution with existing Fraser Health systems

·        Ensure alignment with Fraser Health data standards, reporting requirements, and digital architecture

·        Coordinate validation of current‑state and future‑state workflows

·        Oversee configuration of enterprise billing workflows, claim validation, and compensation models

·        Coordinate scheduling and on‑call configuration to support:

o   Centralized coverage planning

o   Real‑time updates

o   Forecasting and reporting

·        Ensure configuration supports operational, compliance, and equity requirements across clinical programs

·        Coordinate Privacy Impact Assessment (PIA) and Security Threat & Risk Assessment (STRA) activities

·        Ensure compliance with Fraser Health privacy, data sharing, and security requirements

·        Track and manage remediation of privacy and security findings

·        Lead end‑to‑end testing strategy and execution across billing, scheduling, and on‑call components

·        Manage User Acceptance Testing (UAT), defect tracking, remediation, and formal sign‑off

·        Coordinate training, communications, and change management activities to support physician and operational adoption

·        Plan and manage go‑live activities, including phased or integrated deployment as required

·        Oversee stabilization, monitoring, and issue escalation post‑implementation

·        Coordinate transition to sustained operations, including documentation, support models, and knowledge transfer

Key Deliverables:

·       Approved Project Charter, Project Plan, Work Plan, and RACI

·       Governance Framework, Risk & Issue Register, and Executive Status Reports