Project Manager (IT)

This is a remote position.

Client needs a IT Project Manager will support end-to-end delivery of multiple concurrent initiatives related to the Appeals Commission’s Case Management System and digital platforms within the Ministry of Jobs, Economy, Trade and Immigration (JEDI), Government of Alberta. The role involves coordinating system enhancements, managing release activities, facilitating testing cycles, supporting data quality and reporting initiatives, maintaining governance-aligned documentation, and ensuring successful execution of digital service modernization efforts.

The resource will work closely with internal stakeholders, program directors, executive leadership, vendors, and IT teams to ensure alignment between business requirements and system capabilities. Responsibilities include coordinating UAT, managing change requests (RFC/RFS), supporting analytics and reporting accuracy, overseeing website/portal updates, and assisting with operational continuity planning. The role also contributes to stakeholder communications, risk tracking, governance reporting, and modernization initiatives across Commission services.

Key Responsibilities

Project Coordination & Delivery

• Support planning and coordination of system changes, enhancements, and releases
  
• Maintain project documentation including:
  
  • RFC logs
    
  • requirements documentation
    
  • decision logs
    
  • testing records
    
• Coordinate testing cycles, UAT support, and defect validation
  
• Provide functional support for Case Management System
  
• Ensure system enhancements align with governance standards
  
• Maintain templates, forms, and business documentation
  

Data Integrity, Reporting & Analytics

• Perform data validation and quality assurance
  
• Support reporting requirements gathering
  
• Maintain performance dashboards and metrics reporting
  
• Monitor reporting trends and escalate risks
  
• Ensure alignment with operational workflows and KPIs
  

Stakeholder Engagement & Communication

• Coordinate governance meetings and documentation
  
• Maintain relationships with:
  
  • internal business units
    
  • vendors
    
  • GOA partners
    
  • system power users
    
• Support change management communication activities
  
• Track risks, actions, and escalation pathways
  

Website & Digital Platform Coordination

• Maintain Commission websites and portals
  
• Prepare RFC and RFS requests
  
• Coordinate UAT for website/portal enhancements
  
• Support development of fillable forms and templates
  
• Troubleshoot issues with vendors and IT teams
  

Operational & Executive Support

• Support Director (Appeals Secretariat) and CAO
  
• Coordinate with IT Systems Lead on enhancements
  
• Align updates with program Directors
  
• Provide executive reporting and milestone tracking
  
• Support cross-training and business continuity planning
  
• Assist modernization initiatives
  

Requirements

Mandatory Requirements

Candidates must have:

• 8+ years project management experience
  
• 8+ years developing integrated project plans
  
• 8+ years stakeholder collaboration experience
  
• 8+ years project documentation development
  
• 8+ years governance support experience
  
• 8+ years cross-functional requirements coordination
  
• 5+ years strategy execution support using technology/process improvements
  
• 5+ years senior leadership experience defining scope & deliverables
  
• 5+ years experience with Agile / Waterfall / hybrid methodologies
  
• Experience supporting digital service delivery or case management systems
  
• Strong reporting, analytics, and testing coordination exposure