Key Facts

Remote From:

United States

Full time

Senior (5-10 years)

English

Hard Skills

Other Skills

•
People Management
•
Microsoft Excel
•
Microsoft PowerPoint
•
Microsoft Word
•
Order Entry
•
Accountability
•
Communication
•
Overcoming Obstacles
•
Analytical Thinking
•
Team Building
•
Coaching

Roles & Responsibilities

Bachelor's degree or equivalent experience
5+ years of experience in Inside Sales, Sales Operations, Order Management, or customer support in a complex B2B environment
2+ years of people leadership or supervisory experience
Hands-on experience with Salesforce (SFDC) and SAP

Requirements:

Directly manage, coach, and develop a team of Inside Sales Representatives, setting expectations for customer support, order management, responsiveness, and quality
Establish operating rhythms (daily/weekly/monthly) and drive a performance culture focused on accountability, cycle time, order accuracy, data quality, and customer satisfaction; support hiring, onboarding, and ongoing skills development
Oversee day-to-day Inside Sales activities including quotation support, order entry, order tracking, change orders, and invoice support; ensure disciplined Quote-to-Order-to-Invoice processes using Salesforce and SAP
Partner with Business Units, Operations, and Supply Chain to resolve order and delivery issues and maintain a consistent, proactive customer experience

Hitachi

About Hitachi

Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world. Hitachi’s Social Innovation Business is centered around 5 growth sectors: Mobility, Smart Life, Industry, Energy, and IT. Globally, we have nearly 300,000 employees who are working to improve people’s quality of life and our customers’ social, environmental, and economic values to create a sustainable future. The challenges we face as a society are unprecedented, but so are the opportunities. Together, let’s start powering good.

Company type: XLarge

Founded: 2018

Company size: 10001

Website LinkedIn See all jobs →

Job description

Location:

Remote - North Carolina, United States

Job ID:

R0119915

Date Posted:

2026-04-08

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule:

Full time

Remote:

Yes

Job Description:

Inside Sales Manager (US)

At Hitachi Energy, our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people while learning and developing yourself on projects that have a real impact on our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

The Opportunity

The Inside Sales Manager leads a team of Inside Sales Representatives responsible for executing RFQ-to-Invoice activities in support of complex B2B energy solutions across power transmission, distribution, and related markets. This role balances people leadership, operational execution, and cross-functional coordination, ensuring consistent service levels, order accuracy, and a strong customer experience.

This is a hands-on player/coach role ideal for a people manager who thrives in a fast-paced, transactional environment and is passionate about driving consistency, accountability, and customer satisfaction.

How You’ll Make an Impact

Leadership & Team Development

Directly manage, coach, and develop a team of Inside Sales Representatives, setting clear expectations for customer support, order management, responsiveness, and quality.
Establish and reinforce daily, weekly, and monthly operating rhythms (e.g., huddles, order reviews, performance check-ins).
Drive a performance culture focused on accountability, cycle time, order accuracy, data quality, and customer satisfaction.
Support hiring, onboarding, training, and ongoing skills development for Inside Sales team members.
Provide timely, constructive feedback and performance coaching aligned with individual development plans.
Foster an inclusive, safe, and respectful work environment aligned with Hitachi Energy values.

Operational Execution

Oversee day-to-day Inside Sales activities including quotation support, order entry, order tracking, change orders, and invoice support.
Ensure disciplined execution of standardized Quote-to-Order-to-Invoice processes using Salesforce (SFDC), SAP, and related tools.
Monitor workload distribution and prioritize activities to meet customer commitments and internal SLAs.
Remove obstacles impacting order flow, accuracy, or cycle time.
Partner with Business Units, Operations, and Supply Chain teams to resolve order and delivery issues.

Customer Experience

Ensure consistent, professional, and proactive communication with customers throughout the order lifecycle.
Serve as an escalation point for customer issues, coordinating timely cross-functional resolution.
Support customer-specific reporting requirements such as open order and backlog reporting.
Reinforce a customer-centric mindset focused on responsiveness, accuracy, and follow-through.

Cross-Functional Collaboration & Continuous Improvement

Collaborate closely with Account Managers, Sales leadership, Tendering, Contract Management, and Customer Master Data teams.
Review operational performance metrics and dashboards to identify trends and improvement opportunities.
Drive adoption of new tools, processes, and reporting standards.
Champion continuous improvement initiatives focused on efficiency, data quality, and customer experience.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background

Basic Qualifications

Bachelor’s degree or equivalent experience.
5+ years of experience in Inside Sales, Sales Operations, Order Management, or customer support in a complex B2B environment.
2+ years of people leadership or supervisory experience.
Strong understanding of Quote-to-Order-to-Invoice processes.
Hands-on experience with Salesforce (SFDC) and SAP.
Proficiency in Microsoft Word, Excel, and PowerPoint.

Preferred Qualifications

Experience in the energy, industrial, or infrastructure sectors.
Familiarity with operational KPIs such as cycle time, order accuracy, and backlog health.
Demonstrated success driving process discipline and continuous improvement.
Experience supporting sales teams in a matrixed organization.

Travel: Limited travel may be required (generally less than 10%).

More About Us

Opportunities to work on innovative technologies that shape the future of energy
A collaborative environment with experienced professionals across the power industry
Access to learning platforms and career development programs
Attractive health and retirement benefits
Paid leave and flexible work arrangements

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities