Associate's degree in Business Administration or related field with a minimum of six months work experience; in lieu of degree, a minimum of two years in a customer service setting
Successful completion of the Customer Service Training Program
Ability to multi-task in a fast-paced environment while maintaining high accuracy; excellent oral, written, and listening skills
PC skills and ability to handle stressful situations in a professional manner
Requirements:
Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
Meets set statistical performance measures such as length of each call and daily call volume
Acts as a liaison between customers, internal departments, vendors, and business associates
Assists with the training of other team members
Job description
Our Client, a Healthcare company, is looking for a Customer Service Representative I for their Remote/NY location.
Responsibilities:
Level I:
Researches and responds to inquiries via telephone, email, walk-in, and mail from internal and external customers in accordance with custom designed benefit plans
Meets set statistical performance measures such as length of each call and daily call volume
Acts as a liaison between customers, internal departments, vendors, and business associates
Assists with the training of other team members
Participates in ongoing training to further knowledge of regulations, software systems, policies and procedures, and develop skills to accurately fulfill requirements of the job
Adheres to all Customer Service policies and procedures
Requirements:
Level I:
Associate s degree in Business Administration or related field with a minimum of six months work experience. In lieu of degree a min of 2 years experience working in a customer service setting/environment
Successful completion of the Customer Service Training Program
Ability to multi-task in a fast-paced environment while maintaining high accuracy
Excellent oral, written, and listening skills
Capability to handle stressful situations in a professional manner
Ability to respond to all inquiries in a calm, polite, professional manner
PC skills required
Experience in one of our lines of business is a plus(Cobra/Reimbursement accounts)
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.
Customer Service Representative (B2B) Related jobs
