Benefits Verification Specialist | NCR/Manila

We are looking for a detail-oriented and customer-focused Benefits Verification Specialist to support our client operations. In this role, you will play a critical part in ensuring patients receive accurate and timely insurance benefit information, helping streamline access to care through efficient verification and coordination with key stakeholders.

Key Responsibilities

• Handle inbound and outbound calls using client tools to support benefits verification processes
• Perform end-to-end insurance benefits verification with patient insurance providers
• Accurately document and input verification details into the system
• Communicate verified information clearly to the Alkermes Patient Access Service Team (PAS)
• Coordinate with Specialty Pharmacies (SP) to confirm medication delivery status when necessary
• Conduct follow-ups with insurance providers, pharmacies, and relevant stakeholders to ensure case completion
• Provide transition-related services and support to participants as required
• Maintain high accuracy, compliance, and quality standards in all transactions
• Deliver excellent customer service through empathy, active listening, and a resolution-focused approach

Experience & Education:

• Minimum of 0–1 year BPO or healthcare call center experience
• Background in benefits verification, claims processing, and health insurance is required.
• USRN/RN license is a plus, but not required

Skills & Competencies:

• Strong English verbal and written communication skills
• Experience handling voice accounts (inbound and outbound calls)
• Proficient in MS Windows and other computer applications
• Customer service-oriented with strong empathy and active listening skills
• Ability to multitask, think critically, and resolve issues efficiently
• Strong attention to detail, organization, and accuracy
• Ability to adapt quickly in a fast-paced, high-volume environment
• Reliable, diligent, and able to handle sensitive information with confidentiality
• Self-starter with a willingness to learn both processes and the rationale behind them (“how” and “why”)
• Ability to prioritize tasks effectively and manage multiple cases simultaneously

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

NOTE:
Employees will be assigned to a designated Ubiquity site based on their address. This assignment does NOT require employees to work onsite and does not indicate a return-to-office (RTO) setup. It is strictly for administrative purposes only, including:

• Headcount reporting and tracking
• Distribution of company swags
• Business continuity planning