Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Client Services Project Management Blended Learning Shift Scheduling Computer Systems Voice User Interface Help Desk Support Online Communication Focused Improvement

Other Skills

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Customer Service
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Microsoft Excel
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Technical Acumen
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Microsoft Office
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Non-Verbal Communication
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Adaptability
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Patience
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Organizational Skills
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Analytical Thinking
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Detail Oriented
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Reliability
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Empathy
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Willingness To Learn
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Problem Solving

Roles & Responsibilities

1–2 years of customer service experience with direct client-facing responsibilities and project management, preferably in a BPO setting.
Strong oral and written communication skills, with ability to manage inquiries across email, chat, phone, and other platforms.
Proficiency in Microsoft Office (especially MS Excel) and high attention to detail with strong organizational skills.
Ability to work independently with minimal supervision and adapt to shifting schedules (including weekends and holidays) and evolving procedures.

Requirements:

Provide exceptional customer service across multiple channels (email, chat, phone) and resolve inquiries with a solution-oriented mindset.
Support project management activities by coordinating with clients and internal teams to ensure timely and accurate deliverables.
Maintain high accuracy and attention to detail, perform repetitive tasks consistently, and document processes as needed.
Work effectively in Peak Support’s remote work model, complete required training, and adapt to evolving procedures and schedules (including weekends/holidays).

Job description

Description

Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the Philippines!

We're Looking For Individuals With:

Proven experience in customer service with direct client-facing and project management, preferably in a BPO setting
Strong oral and written communication skills
Versatility in managing inquiries via email, chat, phone, and other platforms
Adaptability and ability to thrive in fast-paced environments
Flexibility to work in voice, non-voice, or blended programs
Proficiency in Microsoft Office applications, with at least average skills in MS Excel
High attention to detail and strong organizational skills
Analytical thinking and problem-solving abilities, with some technical aptitude
Ability to work independently and reliably with minimal supervision
Commitment to completing all required initial training
Willingness to work on shifting schedules, including weekends and holidays

Requirements

To be successful, you must possess the following:

Experience: 1–2 years of customer service experience is required.
Exceptional attention to detail and accuracy.
Ability to perform repetitive tasks while maintaining focus and consistency.
Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset.
Adaptability to evolving procedures and processes.
Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
Empathy and patience in handling customer inquiries and concerns

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

NOTE:
Employees will be assigned to a designated Ubiquity site based on their address. This assignment does NOT require employees to work onsite and does not indicate a return-to-office (RTO) setup. It is strictly for administrative purposes only, including: